Mortgage Servicing Operations Manager

Busey; Illinois; On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision insurance

Job summary

Busey is seeking a Back-office Mortgage Loan Services Manager to lead the Mortgage support division within Enterprise Loan Services. The role ensures compliance, oversees performance metrics, and guarantees accurate processing of investor loans and financial reporting.

The Manager will direct both leaders and team members, develop procedures, and partner with Mortgage and Retail lending to drive efficiency and superior customer service.

Qualifications

• Strong oral and written communication skills with a high level of collaboration amongst peers.
• Extensive knowledge of Corporate policies and procedures: CIP, Red Flag, FCRA, Reg Z, RESPA, USA PATRIOT ACT, etc.
• Ability to demonstrate solid project and time management skills.

Responsibilities

• Develop, document and maintain procedures related to Investor loan processing and mortgage loan servicing.
• Maintain knowledge of laws and regulations and implement controls to mitigate audit findings.
• Manage direct and indirect reports, conduct performance reviews and provide coaching.
• Develop relationships with Mortgage and Retail lending to enable growth and efficient processing.
• Monitor key performance metrics to measure service and aid staffing decisions.
• Implement corrective actions to improve underperforming associates.
• Stay updated on industry trends and incorporate changes to improve efficiency and straight-through processing.
• Participate in bank and system integration activities ensuring data accuracy throughout the process.
• Maintain knowledge of accounting requirements for mortgage loan financial reporting and reconciliations.

Job description

Busey is seeking a Back-office Mortgage Loan Services Manager to lead the Mortgage support division within Enterprise Loan Services. The role ensures compliance, oversees performance metrics, and guarantees accurate processing of investor loans and financial reporting.

The Manager will direct both leaders and team members, develop procedures, and partner with Mortgage and Retail lending to drive efficiency and superior customer service.