Senior Manager, Member Experience & Product Strategy

CVS Health Corporation; Little Rock (AR); On-site; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement options

Wellness programs

Equity awards

Bonus program

Job summary

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive execution of member experience initiatives for payor-focused products. You will partner with product, design, marketing, and communications to translate strategy into coordinated plans, communications, and journey improvements.

This role may be remote or hybrid anywhere in the US, depending on candidate location and hub commute. You will coordinate deliverables, timelines, and dependencies while ensuring consistency

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of leadership programs.
• Experience supporting healthcare, payor, digital product, or customer experience initiatives.
• Ability to translate experience direction into coordinated plans, communication support, and execution activities.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills and experience developing or coordinating customer-facing materials.

Responsibilities

• Support execution of member experience initiatives across payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across products.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies.
• Develop recommendations for experience improvements and execution needs based on product and member context.
• Support development of member-facing communications and journey materials.
• Track readiness, dependencies and follow-up actions for organized execution.
• Identify opportunities to improve member understanding and engagement across products.
• Support cross-functional coordination within the broader member experience program.

Skills

Customer experience

Project management

Cross-functional collaboration

Communication skills

Independent work

Education

Bachelor's degree

Job description

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive execution of member experience initiatives for payor-focused products. You will partner with product, design, marketing, and communications to translate strategy into coordinated plans, communications, and journey improvements.

This role may be remote or hybrid anywhere in the US, depending on candidate location and hub commute. You will coordinate deliverables, timelines, and dependencies while ensuring consistency