Member Experience Strategy & Execution Lead

4062 Aetna Resources, LLC; Massachusetts; Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health seeks a Sr. Manager, Member Experience to drive initiatives across payor-focused products and member communications. You will partner with product, design, marketing, and communications teams to translate strategy into coordinated plans, and ensure clear, consistent member interactions.

This role can be remote or hybrid anywhere in the US and requires driving execution, readiness tracking, and cross-functional coordination to improve the member journey.

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or leadership programs.

Responsibilities

• Support execution of member experience initiatives across payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.

Job description

CVS Health seeks a Sr. Manager, Member Experience to drive initiatives across payor-focused products and member communications. You will partner with product, design, marketing, and communications teams to translate strategy into coordinated plans, and ensure clear, consistent member interactions.

This role can be remote or hybrid anywhere in the US and requires driving execution, readiness tracking, and cross-functional coordination to improve the member journey.