Senior Manager, Member Experience – Payor Products

CVS Health Corporation; Olympia (WA); Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health Corporation in the United States is seeking a Sr. Manager, Member Experience to drive member-focused initiatives across payor products. You will partner with product, design, marketing and communications teams to translate strategy into coordinated plans and clear, consistent experiences.

This role is remote or hybrid across the US, with flexibility to work from home or a hub location. You will guide communications, journeys and materials, track readiness, dependencies, and ensure

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications or leadership development programs
• Experience supporting healthcare, payor, digital product, or customer experience initiatives
• Ability to translate experience direction into coordinated plans, communication support, and execution activities
• Experience working across product, design, marketing, and communications in a matrixed environment
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
• Strong project management, prioritization, and organizational skills
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
• Strong judgment and attention to detail in fast-moving, cross-functional work

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

Skills

Customer experience

Communication

Project management

Independent worker

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

Job description

CVS Health Corporation in the United States is seeking a Sr. Manager, Member Experience to drive member-focused initiatives across payor products. You will partner with product, design, marketing and communications teams to translate strategy into coordinated plans and clear, consistent experiences.

This role is remote or hybrid across the US, with flexibility to work from home or a hub location. You will guide communications, journeys and materials, track readiness, dependencies, and ensure