Senior Manager, Member Experience & Cross‑Team Delivery

CVS Health Corporation; Montpelier (VT); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Paid time off

Wellness programs

Equity incentives

Job summary

CVS Health Corporation is seeking a Sr. Manager, Member Experience to coordinate and advance payor-focused product experiences.

This role partners with product, design, marketing, and communications to translate strategy into executable plans, ensuring clear, connected member journeys across products and interactions. The position may be remote or hybrid anywhere in the US, offering opportunities to influence experience quality, communications effectiveness, and cross-functional collaboration

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or GM/Leadership Development programs with related experience.
• Experience supporting healthcare, payor, digital product, or customer experience initiatives.
• Ability to translate experience direction into coordinated plans, communication support, and execution activities.
• Experience across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills; experience developing or coordinating customer-facing materials.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders.
• Strong judgment and attention to detail in fast-moving, cross-functional work.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work.
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination.

Skills

Customer experience

Healthcare/payor experience

Communication skills

Project management

Cross-functional collaboration

Independent work

Attention to detail

Education

Bachelor's degree

Job description

CVS Health Corporation is seeking a Sr. Manager, Member Experience to coordinate and advance payor-focused product experiences.

This role partners with product, design, marketing, and communications to translate strategy into executable plans, ensuring clear, connected member journeys across products and interactions. The position may be remote or hybrid anywhere in the US, offering opportunities to influence experience quality, communications effectiveness, and cross-functional collaboration