Senior Manager Interpreter Services - Linguistic Services

Providence Health Plan Group; Seattle, Northern (WA, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Swedish Shared Services seeks a senior leader to oversee Linguistic Services across the Swedish Health Services system, including Edmonds. You will plan, implement and evaluate interpreter and translation services for LEP and sensory-impaired patients, families, and staff to ensure language access and culturally competent care.

The role provides operational oversight of staff and contracted providers, partners with departments to improve access across modalities, and advances cultural competence

Qualifications

• Bachelor's Degree in Social Services, Healthcare Administration, Public Health, or related field preferred.
• 7 years of management experience in patient care or social services
• 5 years of administrative or operational leadership experience
• 3 years leadership experience
• Experience working in interpreter/translation service delivery
• Experience managing/coaching diverse staff
• Experience creating diverse, culturally competent departmental environments
• Experience leading evaluation and adoption of new technologies to support service delivery
• Experience planning and managing organizational change
• Ability to perform under pressure

Responsibilities

• Lead Linguistic Services across Swedish Health Services and Swedish Edmonds.
• Plan, implement, and evaluate interpreter and translation services for LEP and sensory-impaired patients, families and staff.
• Provide operational oversight for staff and contracted providers and agencies.
• Foster partnerships to ensure access to interpretation across modalities (in-person, phone, video).
• Drive system-wide cultural competence initiatives and address language access barriers.
• Identify patient communication issues and collaborate with resources to resolve them.
• Research and administer grants to support language access goals and regulatory compliance

Skills

Management experience

Interpreter/translation service

Staff coaching and development

Change management

Education

Bachelor's degree

Job description

Description

This role has primary management and leadership responsibility for Linguistic Services across Swedish Health Services system, including Swedish Edmonds. Plan, implement and evaluate all aspects of linguistic services, including interpreter and translation services, for LEP and sensory-impaired patients, family and staff to ensure effective language access, and linguistically and culturally competent care across the SHS organization. Provides operational oversight for staff and contracted individuals, agencies and services including with state agencies to provide services and maximize benefits. Fosters partnerships throughout the organization to ensure access to interpretation and translation services in a variety of modalities including in-person, phone and video. Initiates and actively participates in system-wide activities that promote organizational cultural competence. Identifies and addresses patient communication issues and barriers to service, through collaboration with organizational and community resources. Researches and administers grant opportunities and projects to achieve patient language access goals, regulatory compliance and cultural competency.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Social Services, Healthcare Administration, Public Health, or International/Area Studies or related field preferred.

• 7 years of management experience in patient care or social services

• 5 years of administrative or operational leadership experience

• 3 years recent experience in a leadership role

• Experience working in interpreter/translation service delivery

• Experience managing/coaching diverse staff

• Experience in managing a diverse workforce and in creating a departmental environment that respects the cultural, economic, ethnic, and lifestyle diversity of staff and patients

• Experience in providing leadership in ongoing evaluation and implementation of new technologies to support optimal, efficient service

• Experience in planning, implementing and managing change processes and initiatives within an organization

• Demonstrated experience working well under pressure to manage stressful situations