Senior Manager Interpreter Services - Linguistic Services

Providence Swedish Medical Center; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Swedish Shared Services seeks a senior leader to oversee Linguistic Services across Swedish Health Services, including Swedish Edmonds, ensuring language access and culturally competent care for LEP and sensory-impaired patients, families, and staff.

The role provides operational oversight for staff and contracted individuals and drives delivery of interpretation and translation services across modalities, partnering to apply new technologies and processes for efficient service.

Qualifications

• Bachelor's degree in social services, healthcare administration, public health, or international/area studies, preferred.
• 7 years of management experience in patient care or social services.
• 5 years of administrative or operational leadership experience.
• 3 years recent experience in a leadership role.
• Experience working in interpreter/translation service delivery.
• Experience managing/coaching diverse staff.
• Experience in managing a diverse workforce and in creating a departmental environment that respects the cultural, economic, ethnic, and lifestyle diversity of staff and patients.
• Experience in providing leadership in ongoing evaluation and implementation of new technologies to support optimal, efficient service.
• Experience in planning, implementing and managing change processes and initiatives within an organization.
• Demonstrated experience working well under pressure to manage stressful situations.

Skills

Staff management

Leadership

Interpreter/translation delivery

Diversity and inclusion

Change management

Technology implementation leadership

Collaboration

Education

Bachelor's degree in Social Services, Healthcare Administration, Public Health, or International/Area Studies or related field

Job description

Description

This role has primary management and leadership responsibility for Linguistic Services across Swedish Health Services system, including Swedish Edmonds. Plan, implement and evaluate all aspects of linguistic services, including interpreter and translation services, for LEP and sensory-impaired patients, family and staff to ensure effective language access, and linguistically and culturally competent care across the SHS organization. Provides operational oversight for staff and contracted individuals, agencies and services including with state agencies to provide services and maximize benefits. Fosters partnerships throughout the organization to ensure access to interpretation and translation services in a variety of modalities including in-person, phone and video. Initiates and actively participates in system-wide activities that promote organizational cultural competence. Identifies and addresses patient communication issues and barriers to service, through collaboration with organizational and community resources. Researches and administers grant opportunities and projects to achieve patient language access goals, regulatory compliance and cultural competency.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Social Services, Healthcare Administration, Public Health, or International/Area Studies or related field preferred.

• 7 years of management experience in patient care or social services

• 5 years of administrative or operational leadership experience

• 3 years recent experience in a leadership role

• Experience working in interpreter/translation service delivery

• Experience managing/coaching diverse staff

• Experience in managing a diverse workforce and in creating a departmental environment that respects the cultural, economic, ethnic, and lifestyle diversity of staff and patients

• Experience in providing leadership in ongoing evaluation and implementation of new technologies to support optimal, efficient service

• Experience in planning, implementing and managing change processes and initiatives within an organization

• Demonstrated experience working well under pressure to manage stressful situations