Senior Manager Interpreter Services - Linguistic Services

Providence-Swedish-; Seattle (WA); On-site; USD 150,000 - 210,000; Full time

Job summary

Swedish Shared Services in Washington state seeks a senior leader to oversee Linguistic Services across Swedish Health Services, including Swedish Edmonds. You will plan, implement and evaluate interpreter and translation services for LEP and sensory-impaired patients, families and staff to ensure accessible, culturally competent care.

The role requires strategic oversight of staff and contracted providers, collaboration with state agencies, and driving system-wide language access initiatives,

Qualifications

• Bachelor's degree or related field preferred.
• 7 years of management experience in patient care or social services.
• 5 years of administrative or operational leadership experience.
• 3 years in a leadership role.
• Experience in interpreter/translation service delivery.
• Experience managing diverse staff and fostering inclusive environments.
• Experience evaluating and implementing new technologies to improve service delivery.
• Proven ability to lead change initiatives under pressure.

Responsibilities

• Oversee Linguistic Services across Swedish Health Services and Edmonds.
• Plan, implement and evaluate interpreter and translation services for LEP and sensory-impaired patients, families and staff.
• Provide operational oversight for staff and contracted providers and collaborations with state agencies.
• Foster partnerships to ensure access to interpretation services across modalities (in-person, phone, video).
• Lead system-wide efforts to enhance cultural competence and address language access goals.

Skills

Leadership

Interpreting services

Staff coaching

Cultural competency

Education

Bachelor's degree in Social Services/Healthcare Administration/Public Health/International Studies

Job description

Description

This role has primary management and leadership responsibility for Linguistic Services across Swedish Health Services system, including Swedish Edmonds. Plan, implement and evaluate all aspects of linguistic services, including interpreter and translation services, for LEP and sensory-impaired patients, family and staff to ensure effective language access, and linguistically and culturally competent care across the SHS organization. Provides operational oversight for staff and contracted individuals, agencies and services including with state agencies to provide services and maximize benefits. Fosters partnerships throughout the organization to ensure access to interpretation and translation services in a variety of modalities including in-person, phone and video. Initiates and actively participates in system-wide activities that promote organizational cultural competence. Identifies and addresses patient communication issues and barriers to service, through collaboration with organizational and community resources. Researches and administers grant opportunities and projects to achieve patient language access goals, regulatory compliance and cultural competency.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Social Services, Healthcare Administration, Public Health, or International/Area Studies or related field preferred.

• 7 years of management experience in patient care or social services

• 5 years of administrative or operational leadership experience

• 3 years recent experience in a leadership role

• Experience working in interpreter/translation service delivery

• Experience managing/coaching diverse staff

• Experience in managing a diverse workforce and in creating a departmental environment that respects the cultural, economic, ethnic, and lifestyle diversity of staff and patients

• Experience in providing leadership in ongoing evaluation and implementation of new technologies to support optimal, efficient service

• Experience in planning, implementing and managing change processes and initiatives within an organization

• Demonstrated experience working well under pressure to manage stressful situations