Senior Manager Interpreter Services - Linguistic Services

Providence Health & Services; Seattle (WA); On-site; USD 61,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Job summary

Providence Swedish seeks an executive to lead Linguistic Services across its health system, including Edmonds, ensuring access for LEP and sensory‑impaired patients. You will oversee staff and contractors, coordinate with state agencies, and drive cultural competence and technology‑enabled services across the organization.

The role emphasizes strategic planning, regulatory compliance and collaboration with community resources to remove barriers to care and improve communication outcomes for

Qualifications

• 7 years of management experience in patient care or social services
• 5 years administrative or operational leadership experience
• 3 years recent experience in a leadership role
• Experience working in interpreter/translation service delivery
• Experience managing/coaching diverse staff
• Experience managing a diverse workforce and fostering a culturally diverse environment
• Experience leading in evaluation and adoption of new technologies to support service
• Experience planning and managing change initiatives within an organization
• Demonstrated ability to work under pressure
• Experience with linguistically and culturally diverse patients and staff, including sensory loss

Responsibilities

• Lead Linguistic Services across Swedish Health Services system and Swedish Edmonds
• Plan, implement and evaluate interpretation and translation services for LEP and sensory‑impaired patients, families and staff
• Provide operational oversight for staff and contracted providers and state agencies
• Foster partnerships to ensure access to interpretation services in person, by phone and video
• Lead system‑wide activities promoting organizational cultural competence
• Identify patient communication issues and barriers; collaborate with resources
• Research and pursue grant opportunities to improve language access and regulatory compliance

Skills

Management experience

Administrative leadership

Interpreter/translation services

Coaching diverse staff

Change management

Technology implementation

Pressure handling

Cultural competence

Linguistic diversity collaboration

Education

Bachelor's degree in Social Services/Healthcare Administration/Public Health/Area Studies

Master's degree in Business/Hospital Administration/Sociology

Job description

Description

This role has primary management and leadership responsibility for Linguistic Services across Swedish Health Services system, including Swedish Edmonds. Plan, implement and evaluate all aspects of linguistic services, including interpreter and translation services, for LEP and sensory‑impaired patients, family and staff to ensure effective language access, and linguistically and culturally competent care across the SHS organization. Provides operational oversight for staff and contracted individuals, agencies and services including with state agencies to provide services and maximize benefits. Fosters partnerships throughout the organization to ensure access to interpretation and translation services in a variety of modalities including in‑person, phone and video. Initiates and actively participates in system‑wide activities that promote organizational cultural competence. Identifies and addresses patient communication issues and barriers to service, through collaboration with organizational and community resources. Researches and administers grant opportunities and projects to achieve patient language access goals, regulatory compliance and cultural competency.

Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Social Services, Healthcare Administration, Public Health, or International/Area Studies or related field preferred.
• 7 years of management experience in patient care or social services
• 5 years of administrative or operational leadership experience
• 3 years recent experience in a leadership role
• Experience working in interpreter/translation service delivery
• Experience managing/coaching diverse staff
• Experience in managing a diverse workforce and in creating a departmental environment that respects the cultural, economic, ethnic, and lifestyle diversity of staff and patients
• Experience in providing leadership in ongoing evaluation and implementation of new technologies to support optimal, efficient service
• Experience in planning, implementing and managing change processes and initiatives within an organization
• Demonstrated experience working well under pressure to manage stressful situations
• Demonstrated experience working with linguistically and culturally diverse patient, staff and community groups, including those with sensory loss

Preferred Qualifications:

• Master's Degree in Business, Hospital Administration, Sociology, or related field
• Contract negotiation and management experience
• Previous leadership experience in a healthcare organization or interpreter services agency business

Why Join Providence Swedish?

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not‑for‑profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Pay Range: $44.35 - $68.86

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.