Senior Manager, Integrated Services Research

Ford; Dearborn (MI); On-site; USD 116,000 - 218,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

Parental leave

Vehicle discount program

Tuition assistance

Employee resource groups

Paid time off for community service

Paid holidays

Job summary

Ford's Integrated Services team is seeking an experienced Research Manager to lead consumer and design research for services across IS. You will manage projects, act as SME, coordinate with global teams, and guide research priorities to inform the roadmap.

You will work with budgets, suppliers, and in-house teams, deliver actionable insights, and contribute to an annual research plan while navigating a dynamic, global business.

Qualifications

• Bachelor's degree in Market Research, Stats, Math, Sociology, or Anthropology preferred but not required.
• Minimum of 5 years of market research experience with proficiency in sampling, research methodology and advanced market research analytic techniques.
• Experience with design and service/experience research is essential.
• Excellent communication skills (oral and written) with ability to translate findings into actionable insights.
• Proven capability to think systemically, strategically, and analytically while executing decisively.
• Ability to integrate data and findings from a variety of data sources and present a holistic view.

Responsibilities

• Manage the execution and reporting of all consumer and design research projects supporting Integrated Services.
• Serve as SME on all services research and provide consultation to global GCI personnel.
• Interface with IS GM Coordinator to understand IS roadmap and research priorities.
• Manage the design, execution, analysis and reporting of global services and design research projects.
• Contribute to an annual research plan to support key skill team objectives.
• Liaise with internal clients in IS to ensure customer information requirements are met.
• For outsourced projects, manage supplier staff to align study design with objectives and standards.
• For inhouse projects, leverage internal tools to conduct and manage the project.

Skills

Communication skills

Analytical thinking

Strategic thinking

Project leadership

Education

Bachelor's degree in Market Research, Stats, Math, Sociology, or Anthropology

Job description

Ford's Integrated Services team is seeking an experienced Research Manager to lead consumer and design research for services across IS. You will manage projects, act as SME, coordinate with global teams, and guide research priorities to inform the roadmap.

You will work with budgets, suppliers, and in-house teams, deliver actionable insights, and contribute to an annual research plan while navigating a dynamic, global business.