Manager, Integrated Services Research

Ford; Dearborn (MI); On-site; USD 116,000 - 218,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

Parental leave

Vehicle discount program

Tuition assistance

Employee resource groups

Paid time off for community service

Paid holidays

Job summary

Ford's Integrated Services team is seeking an experienced Research Manager to lead consumer and design research for services across IS. You will manage projects, act as SME, coordinate with global teams, and guide research priorities to inform the roadmap.

You will work with budgets, suppliers, and in-house teams, deliver actionable insights, and contribute to an annual research plan while navigating a dynamic, global business.

Qualifications

• Bachelor's degree in Market Research, Stats, Math, Sociology, or Anthropology preferred but not required.
• Minimum of 5 years of market research experience with proficiency in sampling, research methodology and advanced market research analytic techniques.
• Experience with design and service/experience research is essential.
• Excellent communication skills (oral and written) with ability to translate findings into actionable insights.
• Proven capability to think systemically, strategically, and analytically while executing decisively.
• Ability to integrate data and findings from a variety of data sources and present a holistic view.

Responsibilities

• Manage the execution and reporting of all consumer and design research projects supporting Integrated Services.
• Serve as SME on all services research and provide consultation to global GCI personnel.
• Interface with IS GM Coordinator to understand IS roadmap and research priorities.
• Manage the design, execution, analysis and reporting of global services and design research projects.
• Contribute to an annual research plan to support key skill team objectives.
• Liaise with internal clients in IS to ensure customer information requirements are met.
• For outsourced projects, manage supplier staff to align study design with objectives and standards.
• For inhouse projects, leverage internal tools to conduct and manage the project.

Skills

Communication skills

Analytical thinking

Strategic thinking

Project leadership

Education

Bachelor's degree in Market Research, Stats, Math, Sociology, or Anthropology

Job description

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position...

This position is responsible for the business engagement and project management for research related to Integrated Services, ensuring customer insights are incorporated into Company decisions.

What you'll do...

The Integrated Services Research Manager will:

• Manage the execution and reporting of all consumer and design research projects supporting Integrated Services.
• Serve as an SME on all services research and provide consultation and guidance to global GCI personnel.
• Interface with IS GM Coordinator team member (TBD) to understand IS roadmap and research priorities.
• Manage the design, execution, analysis and reporting of global services and design research projects as needed by the business.
• Contribute to an annual research plan to support key skill team objectives.
• Liaise and interface with key internal clients in IS to ensure their customer information requirements are met.
• For outsourced projects, manage research supplier staff to ensure study design, execution, analytics and data integrity are aligned with business objectives and company standards globally.
• For inhouse projects, leverage the appropriate internal tools to conduct & manage the project.
• Manage supplier activity in the distribution of reports and presentations and the publishing of these to the GCI Knowledge Management System ("Lighthouse").
• Manage assigned budget ($ amount TBD).
• Follow GCI project initiation (Aurora and Ariba), bidding and billing procedures.

You'll have...

• Bachelor's degree required (Market Research, Stats, Math, Sociology, or Anthropology preferred but not required)
• Minimum of 5 years of market research experience required with proficiency in sampling, research methodology, research data structure and advanced market research analytic techniques. Experience with design and service / experience research is essential.
• Working and applied knowledge of qualitative and qualitative research is essential, including sampling, methods, analysis.
• Excellent communication skills (both oral and written) with an ability to translate and communicate analytical research findings into actionable insights.
• Proven capability to think systemically, strategically, and analytically while executing decisively.
• Ability to integrate data and findings from a variety of data sources and present a holistic view of a position.

Even better, you may have...

• Strong global business acumen.
• Strong interpersonal, teambuilding, and negotiating skills with a can-do attitude and an ability to work well with internal Ford clients and suppliers.
• Strong project leadership and coordination abilities.
• Ability to multitask and handle multiple assignments at the same time.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $115,500-$218,100.

Final determination of salary grade will be based on candidate