Senior Manager, Implementation — Lead SaaS Delivery

Points North; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Retirement Savings

Time Off

Growth Opportunities

Flexibility

Job summary

Points North in Bloomington, MN is seeking an experienced Senior Manager, Implementation to own the delivery of WageIQ and Certified Payroll Reporting software. This leader will coach a team of Specialists and Leads, promote accountability, and ensure successful cross-functional collaboration and client outcomes.

This role requires 10+ years in client implementation with 5+ years in SaaS, plus 5+ years of direct management.

Qualifications

• 10+ years in client implementation/onboarding roles, with at least 5+ years in SaaS.
• 5+ years of hands-on direct management experience.
• Willing to work hybrid from Bloomington, MN.
• Experience in payroll, accounting, or ERP software preferred.
• Strong attention to detail and project management skills.

Responsibilities

• Directly supervise and lead a team of Specialists and Leads, promoting accountability, collaboration and camaraderie across the department and broader organization
• Create and manage implementation processes that ensure clients are successfully implemented and utilize the software within the allotted number of hours, churn is minimal and projects receive appropriate communication to drive client retention
• Monitor and mitigate implementation risk through collaboration with cross-functional teams and escalations as appropriate to management, product, and external partners
• Track and report metrics on team performance, implementation portfolio, at-risk clients and status of team initiatives to leadership on a regular cadence
• Drive time-to-value delivery by promoting continuous improvement and process enhancement to continue to increase value for our customers
• Provide implementation team with clear expectations of success and expected outcomes and manage the team to achieve those outcomes
• Own a portfolio of implementation clients from mid-market to enterprise, ensuring success of those clients
• Active participant in cross-functional Management Team, balancing advocacy for Implementation team needs with broader Business priorities and objectives

Skills

Team leadership

SaaS experience

Client onboarding

Cross-functional collaboration

Strong communication

Tools

Microsoft Planner

HubSpot CRM

ERP software familiarity

Job description

Points North in Bloomington, MN is seeking an experienced Senior Manager, Implementation to own the delivery of WageIQ and Certified Payroll Reporting software. This leader will coach a team of Specialists and Leads, promote accountability, and ensure successful cross-functional collaboration and client outcomes.

This role requires 10+ years in client implementation with 5+ years in SaaS, plus 5+ years of direct management.