Senior Manager, Hospital Crisis & Accompaniment

Houston Area Women's Center; Houston (TX); Hybrid; USD 74,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) with 125% match

Annual leave and sick leave

Job summary

Houston Area Women's Center is seeking a Senior Manager of Hospital Accompaniment and Crisis Intervention Services to lead crisis response across hospitals and clinics in the region. You will oversee service delivery for survivors, manage complex cases, and supervise staff involved in hotline, chat, and hospital accompaniment programs.

The role requires a Bachelor's in a social science field (Master’s preferred), five years in social services, and team leadership experience.

Qualifications

• Bachelor’s degree in social sciences, psychology, sociology, social work, or criminal justice.
• Master’s degree in social work or related field preferred.
• Five years’ experience in social services.
• Three years’ experience managing a team.
• Two years’ crisis or counseling experience.
• LMSW or LPC in good standing.

Responsibilities

• Oversee daytime and evening crisis hotlines, live chat, and hospital accompaniment services.
• Manage overnight/weekend hospital accompaniment programs and nurse request line.
• Provide crisis intervention and emotional support to survivors of domestic violence and sexual assault.
• Coordinate staffing, scheduling, and ensure 24/7 hospital accompaniment coverage.
• Maintain client records and ensure grant performance targets and reporting.

Skills

Team management

Crisis counseling

Crisis intervention

Policy compliance

Bilingual (English/Spanish)

Education

Bachelor’s degree in Social sciences/related field

Master’s degree in social work or related field preferred

Tools

Microsoft Office

TEAMS

SharePoint

Internal database systems

Job description

Houston Area Women's Center is seeking a Senior Manager of Hospital Accompaniment and Crisis Intervention Services to lead crisis response across hospitals and clinics in the region. You will oversee service delivery for survivors, manage complex cases, and supervise staff involved in hotline, chat, and hospital accompaniment programs.

The role requires a Bachelor's in a social science field (Master’s preferred), five years in social services, and team leadership experience.