Bilingual Crisis Hotline Lead

Houston Area Women's Center; Houston (TX); Hybride; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

Life Insurance & Disability Insurance

401(k) with employer match

Hospitality leave and paid holidays

Hybrid work model

Résumé du poste

Houston Area Women's Center is seeking a Bilingual Hotline & Crisis Intervention Services Coordinator to supervise the daytime and evening Hotline, Chat Services, and Hospital Accompaniment teams.

The role oversees the hotline call center operations, ensures timely call distribution, and supports complex client cases with crisis intervention and emotional support for survivors of domestic and sexual violence.

Qualifications

• Bachelor's degree in psychology, social work, sociology, criminal justice, business communications, or other social sciences.
• Bilingual in English and Spanish; reading, speaking and writing fluently.
• Minimum of 1 year experience in crisis work or counseling.
• Minimum of 1 year experience leading a team with direct reports.
• Experience in crisis hotline settings preferred; intermediate MS Office/TEAMS/SharePoint skills.

Responsabilités

• Supervise daytime and evening Hotline, Chat Services, and Hospital Accompaniment teams.
• Oversee hotline call center operations and call distribution to reduce wait times.
• Provide crisis intervention and emotional support to survivors of domestic and sexual violence.
• Coordinate shelter placement and manage complex cases across shifts.
• Maintain accurate client records and ensure grant reporting requirements are met.

Connaissances

Bilingual EN/ES

Crisis intervention

Team leadership

Emotional intelligence

Formation

Bachelor’s degree in social sciences

Outils

Microsoft Office

TEAMS

SharePoint

Database programs

Description du poste

Houston Area Women's Center is seeking a Bilingual Hotline & Crisis Intervention Services Coordinator to supervise the daytime and evening Hotline, Chat Services, and Hospital Accompaniment teams.

The role oversees the hotline call center operations, ensures timely call distribution, and supports complex client cases with crisis intervention and emotional support for survivors of domestic and sexual violence.