Crisis Response & Hospital Partnerships Leader

Houston Area Womens Center; Houston (TX); Hybrid; USD 74,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life, anddis'

401(k) retirement plan with employer 1

Paid time off including vacation andS

Observed agency holidays

Job summary

Houston Area Womens Center in Houston, TX seeks a Senior Manager of Hospital Accompaniment and Crisis Intervention Services to oversee crisis response across hospitals, clinics, and community partners. You will lead service delivery for survivors of domestic and sexual violence, including crisis intervention, safety planning, case management, and shelter placement.

The role requires supervising staff, coordinating 24/7 coverage, maintaining records, and reporting, plus developing training

Qualifications

• Bachelor’s degree in Social sciences, Psychology, Sociology, Social Work, Criminal Justice; Master’s degree preferred.
• Five years of experience working in social services.
• Three years of experience managing a team.
• Two years of experience working with people in crisis or as a counselor.
• Knowledge of laws and regulations relating to child abuse, sexual abuse, liability, and negligence; bilingual preferred.

Responsibilities

• Evaluate and oversee operation of daytime and evening domestic violence and rape crisis hotlines, live chat, and hospital accompaniment services.
• Oversee overnight/weekend Hospital Accompaniment and Nurse Request line; support 24-hour Crisis Hotline and Chat Services.
• Coordinate hospital accompaniment coverage and scheduling to ensure 24/7 availability; back-up for direct services as needed.
• Maintain client records and ensure program deadlines; audit intake paperwork bi-weekly; ensure grant targets and reporting.
• Monitor program outcomes with Quality Management; prepare monthly and special reports as required.
• Develop training curriculums and deliver crisis response training; conduct trainer-led sessions.
• Maintain hospital accompaniment budget and expenses; manage travel reimbursements.
• Collaborate with divisions and program managers for seamless post-services connections.

Skills

Bilingual (English/Spanish)

Excellent written communication

Strong interpersonal skills

Microsoft Office proficiency

TEAMS/SharePoint proficiency

Driver's license

Education

Bachelor’s degree in Social sciences

Master’s degree in social work

LMSW or LPC in good standing

Tools

Microsoft Office

TEAMS

SharePoint

Internal database programs

Job description

Houston Area Womens Center in Houston, TX seeks a Senior Manager of Hospital Accompaniment and Crisis Intervention Services to oversee crisis response across hospitals, clinics, and community partners. You will lead service delivery for survivors of domestic and sexual violence, including crisis intervention, safety planning, case management, and shelter placement.

The role requires supervising staff, coordinating 24/7 coverage, maintaining records, and reporting, plus developing training