Senior Manager of Hospital Accompaniment and Crisis Intervention Services

Houston Area Women's Center; Houston (TX); Hybrid; USD 74,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) with 125% match

Annual leave and sick leave

Job summary

Houston Area Women's Center is seeking a Senior Manager of Hospital Accompaniment and Crisis Intervention Services to lead crisis response across hospitals and clinics in the region. You will oversee service delivery for survivors, manage complex cases, and supervise staff involved in hotline, chat, and hospital accompaniment programs.

The role requires a Bachelor's in a social science field (Master’s preferred), five years in social services, and team leadership experience.

Qualifications

• Bachelor’s degree in social sciences, psychology, sociology, social work, or criminal justice.
• Master’s degree in social work or related field preferred.
• Five years’ experience in social services.
• Three years’ experience managing a team.
• Two years’ crisis or counseling experience.
• LMSW or LPC in good standing.

Responsibilities

• Oversee daytime and evening crisis hotlines, live chat, and hospital accompaniment services.
• Manage overnight/weekend hospital accompaniment programs and nurse request line.
• Provide crisis intervention and emotional support to survivors of domestic violence and sexual assault.
• Coordinate staffing, scheduling, and ensure 24/7 hospital accompaniment coverage.
• Maintain client records and ensure grant performance targets and reporting.

Skills

Team management

Crisis counseling

Crisis intervention

Policy compliance

Bilingual (English/Spanish)

Education

Bachelor’s degree in Social sciences/related field

Master’s degree in social work or related field preferred

Tools

Microsoft Office

TEAMS

SharePoint

Internal database systems

Job description

As the Senior Manager of Hospital Accompaniment and Crisis Intervention Services will cultivate existing relationships and develop/expand new relationships with hospitals/medical providers and community partners with the goal to build strong working relationships.In this position you will oversee crisis response to local hospitals, urgent care facilities and community-based clinics across the region. Responsible in overseeing all service delivery to survivors of domestic and sexual violence including crisis intervention, emotional support, danger assessment, safety planning, resources, case management and shelter placement. This role will also manage an on-going and complex client cases and delivery of client services.Your Schedule:Tuesday 9am -8pmWednesday - Friday 9pm-8amWork Model: hybridLocal Travel: 50%Our Total Rewards Package:At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.Annual Compensation:$82,268.64Pay Schedule: Semi-monthlyMedical, Dental, Vision, Life, and Disability InsuranceTime Away From Work Program, including:Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of serviceVacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.QualificationsThe Requirements We are Seeking:Bachelor’s degree in Social sciences, Psychology, Sociology, Social Work, Criminal Justice. Master’s degree in social work or related field preferredFive years of experience working in social services.Three years of experience managing a team.Two years of experience working with people in crisis or experience working as a counselor.Knowledge of laws and regulations relating to child abuse and neglect, sexual abuse, liability, and negligence preferred.Bilingual (English/Spanish) preferredLMSW or LPC in good standing.Intermediate proficiency with Microsoft Office, TEAMS, SharePoint, and internal database programsComputer savvy able to learn new systems and applications quickly.Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation.What you Deliver in this role:Evaluates and oversees operation of daytime and evening domestic violence and rape crisis hotlines, live chat, and hospital accompaniment services.Evaluates and oversees operation of overnight/weekend Hospital Accompaniment program and Nurse Request line. Supports 24-hour Crisis Hotline and Chat Services as needed. Provides crisis intervention and emotional support to survivors of domestic violence and sexual assault through our two 24-hour hospital accompaniment and crisis intervention programs. Conducts dangers assessment and safety planning as needed.Coordinates hospital accompaniment coverage and scheduling of staff to ensure 24/7 Hospital Accompaniment is provided, acting as a back-up for direct client services as needed.Responsibilities include maintaining accurate client records and ensures all program deadlines are met. Audit client intake paperwork completed by staff at minimum bi-weekly and works with program Director to maintain compliance with all grant performance targets and reporting requirements. Works in partnership with Quality Management team to monitor program outcomes and create strategies to improve program performance and/or create new initiatives. Prepare reports on a monthly basis and special reports as required.Maintain current knowledge in the field and attend seminars/workshops/conferences to increase professional knowledge and effectiveness. Develop training curriculums including database and software training. Serves as designated program/department trainer. Delivers training presentations related to crisis response service delivery including hotline, chat, and hospital accompaniment. Completes on the job training observations and coaching of new program staff. Conducts periodic overall program evaluations of service delivery and provides recommendations for improvement to Program Managers and director as needed to identify solutions and improvements.Responsible for maintaining hospital accompaniment budget and expense reports. Including program expenses and travel reimbursement.Collaborate and serve as liaison with other division and Program Managers after hospital accompaniment services are provided to ensure successful connections to other program are made and continuous services are provided after follow-ups and check-ins.Conducts monthly meetings with Hospital Accompaniment Response Team at least once monthly, Bi-monthly meeting with all program leaders, and Quarterly all staff meeting and hospital partner meetings.Trained as a HHSC/TANF- Health & Human Services Commission/Temporary Assistance for Needy Families domestic violence expert to grant a Good Cause recommendation and Address Confidentiality.Mandatory Reporting: report suspected and prior abuse/neglect to either Child Protective services or Adult Protective Service when appropriate.Other duties/projects may be assigned.What Skills and Assets you bring, and more:Superior writing abilities and attention to detail.Exceptional service-oriented attitude, work ethic, and growth mindset.Sound and consistent critical thinking.Strong Emotional intelligence.Strong and savvy judgment and decision-making to ensure all resources, competing priorities, and department responsibilities are managed effectively and efficiently.Excellent verbal and business communication and presentation skills.Proven interpersonal skills with a willingness and desire to work with people from diverse ethnic, socioeconomic, and religious backgrounds.Demonstrated ability to think strategically and work collaboratively.Demonstrated ability to be a team player and work productively with others in a dynamic, fast-paced, deadline-oriented environment.When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.