Crisis Case Manager

Louisiana Empowerment; Houston (TX); Remote; USD 42,000 - 64,000; Full time

Job summary

Louisiana Empowerment is seeking a Crisis Case Manager to provide immediate, compassionate support to individuals in mental health crises and related challenges. You will connect clients with community resources, document interactions in EHRs, and collaborate with hospital and social work teams to ensure safe transitions.

The role requires in-field travel around the Houston area and involves culturally competent care for diverse populations.

Qualifications

• Bachelor's degree is required.
• Experience in behavioral health or social work is essential.
• 2+ years of case management experience is preferred.
• Spanish language skills are preferred.

Responsibilities

• Conduct comprehensive assessments of mental health, substance use, and physical health.
• Develop crisis intervention plans prioritizing safety and recovery.
• Coordinate inpatient and outpatient transitions with hospital teams and social work.
• Manage EHR documentation in compliance with HIPAA.
• Facilitate intake for diverse populations with culturally competent care.
• Communicate with families to support ongoing recovery.
• In-field travel around the Houston area.

Skills

Clinical case management

Multidisciplinary collaboration

Client communication

Cultural competency

Education

Bachelor's degree

Tools

EHR systems

HIPAA compliance

Job description

Overview

Join our dynamic team as a Crisis Case Manager, where you will play a vital role in providing immediate, compassionate support to individuals experiencing mental health crises, substance use challenges, or complex needs. In this energetic and fast‑paced position, you will connect clients with essential community resources to promote stability and recovery. Your expertise will help transform lives by delivering timely interventions and ensuring seamless patient-centered care within a multidisciplinary environment.

Duties

• Conduct comprehensive patient assessments to evaluate mental health status, substance use disorders, and physical health conditions using clinical judgment and physiological knowledge.
• Develop and implement individualized crisis intervention plans that prioritize safety, stabilization, and long‑term recovery goals.
• Collaborate closely with hospital teams— and social work to coordinate inpatient and outpatient care transitions.
• Manage electronic health records (EHR) efficiently while adhering to HIPAA regulations to ensure confidentiality and accurate documentation of patient interactions.
• Facilitate intake processes for diverse populations, including children, individuals with disabilities, and those from various cultural backgrounds, ensuring culturally competent care.
• Communicate effectively with patients’ families and support systems to foster understanding, compliance, and ongoing support for recovery efforts.
• This position will require in field work/traveling in the surrounding Houston areas.

Qualifications

• Demonstrated expertise in clinical case management within behavioral health or social work environments; experience working with individuals with mental health conditions or substance use disorders is essential.
• Experience working with children, individuals with disabilities, or diverse cultural backgrounds enhances your ability to deliver inclusive care.
• Strong task prioritization skills combined with excellent client communication abilities to manage multiple cases efficiently while maintaining high‑quality patient service.
• Familiarity with electronic health records (EHR/EHR systems), HIPAA compliance standards, and medical records management is required.

Join us in making a meaningful difference through energetic engagement and dedicated service! We are committed to supporting your professional growth while empowering you to deliver exceptional crisis intervention that transforms lives every day.

Education:

• Bachelor's (Required)

Experience:

• Case management: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: On the road/In the field