Senior Manager, Hardware Engineering & Central Support

Amazon Inc.; North Reading (MA); On-site; USD 180,000 - 260,000; Full time

Job summary

Amazon Robotics RTS is hiring a Senior Manager, Hardware Development to lead the central hardware support function for the world's largest robotics fleet. This leader will own hardware outcomes across readiness of new products, field services, reliability, and maintainability, and will oversee Custom Tools, Retrofits, and Problem Management teams.

You will set strategy, raise the engineering bar, partner across product engineering, deployment, field support, safety, and supply chain, and build a

Responsibilities

• Lead and grow a multi-team hardware organization spanning Custom Tools, Retrofits, and Problem Management, plus individual contributors, with scope expected to expand as the function matures.
• Set the multi-year technical and organizational strategy for central hardware support across Amazon Robotics, defining the mechanisms, standards, and roadmap that keep the world's largest robotics fleet serviceable at scale.
• Act as the central hardware authority partnering across product engineering, deployment, RME, field hardware support, safety, and supply chain teams — aligning priorities and resolving contentious technical trade-offs beyond any single team.
• Build and develop leaders: hire, coach, and grow managers and senior ICs, and raise the engineering and operational-excellence bar across the organization.
• Own headcount planning, team structure, and delivery accountability as the organization scales, surfacing risks early and driving them to resolution.

Job description

Amazon Robotics RTS is hiring a Senior Manager, Hardware Development to lead the central hardware support function for the world's largest robotics fleet. This leader will own hardware outcomes across readiness of new products, field services, reliability, and maintainability, and will oversee Custom Tools, Retrofits, and Problem Management teams.

You will set strategy, raise the engineering bar, partner across product engineering, deployment, field support, safety, and supply chain, and build a