Senior Manager (Fully Remote)

Spring Health; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Spring Health is a global mental health company building an AI-native platform for personalized care across coaching, therapy, medication, and specialty care. The leadership team seeks a senior leader to mentor managers, own KPIs, and drive scalable growth across business units in the United States.

The role focuses on developing the next generation of leaders, improving processes, and expanding AI-enabled care, with a strong emphasis on collaboration with cross-functional teams to deliver

Qualifications

• 6-10 years experience in relevant field.
• 5+ years managing managers and teams of 40+ employees.
• Experience with EHR, Zendesk/Salesforce, BI tools, and AI.

Responsibilities

• Lead, mentor, and develop managers and team leads, including hiring, onboarding, and growth.
• Own KPIs, SOPs, budget/workforce planning, and process improvement.
• Build partnerships and drive AI adoption across teams.

Skills

Leadership

People management

Budget planning

Process improvement

Tools

EHR

Zendesk

Salesforce

BI tools

AI

Job description

• Lead, mentor, and develop managers and team leads, including hiring, onboarding, and growth.
• Own KPIs, SOPs, budget/workforce planning, and process improvement.
• Build partnerships and drive AI adoption across teams.

WHAT SUCCESS LOOKS LIKE:

• Teams meet KPIs; member/provider satisfaction stays high.
• Managers calibrated, projects on time, escalations resolved.
• AI efficiency gains measured and reported.

WHAT YOU'LL BRING:

• 6-10 years experience; 5+ years managing managers and teams of 40+.
• Experience with EHR, Zendesk/Salesforce, BI tools, and AI.

Spring Health

Spring Health is a global mental health company building an AI-native platform for personalized care across coaching, therapy, medication, and specialty care. The company reaches over 170 million people through employers and health plans, with a culture focused on using AI to expand the quality and humanity of care.