Customer Success Manager (Fully Remote)

Spring Health; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

HSA/FSA

Parental leave

Job summary

Spring Health is seeking a remote-based Account Manager to drive adoption with partners and manage the full customer lifecycle across onboarding, value realization, expansion, and renewal. You will deliver data-driven business reviews to senior HR executives and collaborate across teams.

This fully remote role includes travel up to 15% and requires 3+ years in account management, customer success, implementation, or healthcare management, with experience in SaaS, upselling, renewals, and CRM.

Qualifications

• 3+ years in account management, customer success, implementation, or healthcare management.
• Experience with SaaS platforms, upselling, renewals, and CRM.
• Health, dental, vision, 401(k) match, HSA/FSA, and parental leave.

Responsibilities

• Own the full customer lifecycle including onboarding, value realization, expansion, and renewal.
• Deliver data-based business reviews to senior HR executives and collaborate across teams.

Skills

Account management

Customer success

SaaS platforms

CRM

Job description

• Serve as the face of Spring Health to existing partners, driving adoption in a proactive, data-driven manner.
• Fully remote role with up to 15% travel.

Key Responsibilities:

• Own the full customer lifecycle including onboarding, value realization, expansion, and renewal.
• Deliver data-based business reviews to senior HR executives and collaborate across teams.

What We're Looking For:

• 3+ years in account management, customer success, implementation, or healthcare management.
• Experience with SaaS platforms, upselling, renewals, and CRM.
• Health, dental, vision, 401(k) match, HSA/FSA, and parental leave.
• Access to Spring Health providers, wellness, fertility support, and child care.

Spring Health

Spring Health is a global mental health company building an AI-native platform to deliver personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people and fosters a culture of using AI tools thoughtfully while supporting employee well-being.