Senior Manager, Final Mile Delivery — Data-Driven Ops Leader

TBC Retail Holdings, LLC

Monet (FL)

On-site

USD 140,000 - 190,000

Full time

21 hours ago

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Benefits offered by this job

401(k) with company match

Disability insurance

Discounted tire purchasing

Paid vacation and PTO

Employee assistance program

Job summary

The Senior Manager, Final Mile Delivery at TBC Corporation will lead the strategy, execution, and optimization of final mile transportation across a nationwide network of 103 distribution centers and ~850 company vehicles. You will drive route efficiency, fleet productivity, and cost control while ensuring superior customer service and on-time delivery.

You will leverage routing technologies, data analytics, and continuous improvement practices to position final mile operations for scale and

Qualifications

Bachelor's degree in Supply Chain, Logistics, Transportation, Business Administration, or related field.
10 to 12 years of progressive transportation and fleet management experience.
Minimum 5 years leading large-scale final mile delivery operations within a private fleet environment.
Experience managing diverse fleets including vans, box trucks, straight trucks, tractor-trailers, and third-party courier networks.
Demonstrated experience supporting multi-site distribution operations across a national network.
Proven success implementing routing technology and route optimization solutions.
Strong background in transportation analytics, productivity management, and cost reduction initiatives.
Experience developing fleet utilization strategies and transportation performance programs.

Responsibilities

Lead the national final mile delivery strategy across 103 distribution centers.
Ensure consistent routing, dispatch, and delivery standards across all locations.
Partner with Distribution Center Operations leadership to align transportation activities with warehouse operations, customer commitments, and service expectations.
Develop and implement best practices that drive operational consistency and efficiency across the distribution network.
Establish governance processes to ensure compliance with company transportation policies and operating procedures.
Manage performance and utilization strategies for a fleet of approximately 850 vehicles.
Develop and execute fleet efficiency initiatives that improve asset utilization and driver productivity.
Lead efforts to maximize route density, cube utilization, stop productivity, load planning, and overall transportation efficiency.
Identify opportunities to reduce empty miles, excess route capacity, and unnecessary transportation spend.
Optimize fleet deployment strategies across diverse geographic markets and customer segments.
Lead the deployment, administration, and continuous improvement of routing and route optimization technologies.
Develop and execute a comprehensive routing optimization strategy that drives efficiency and service improvements across the network.
Partner with technology and operations teams to improve route planning capabilities and transportation visibility.
Leverage predictive analytics and business intelligence tools to support network optimization decisions.
Evaluate and implement emerging transportation technologies that improve delivery performance and customer experience.
Establish a data-driven performance culture focused on measurable operational outcomes.
Analyze transportation data to identify opportunities for cost reduction, service improvements, productivity gains, and network optimization.
Develop executive-level reporting, dashboards, and KPI scorecards to monitor transportation performance.
Lead root cause analysis of service failures, route inefficiencies, and cost variances.
Utilize advanced analytics to support continuous improvement and strategic decision making.
Develop innovative transportation solutions that improve customer satisfaction and strengthen customer relationships.
Collaborate with sales, customer service, and operations leaders to address customer delivery requirements and service opportunities.
Identify opportunities to improve delivery flexibility, communication, visibility, and service reliability.
Lead initiatives designed to improve On-Time Delivery (OTD) performance and overall customer experience.
Support strategic customer programs and customized delivery solutions for national, regional, and local retail customers.
Develop and monitor transportation budgets, productivity metrics, and operating expense performance.
Identify and execute opportunities to reduce transportation costs while maintaining or improving service levels.
Build business cases supporting investments in routing technologies, fleet optimization tools, and productivity initiatives.
Measure and report financial outcomes resulting from operational improvement programs.
Provide leadership and transportation expertise to field operations teams and transportation managers across the network.
Drive a culture of accountability, safety, continuous improvement, and operational excellence.
Partner with Supply Chain and Logistics leadership to identify and implement productivity initiatives.
Lead cross-functional teams focused on transportation process improvement and service enhancement.
Establish and maintain transportation operating standards, performance expectations, and best practices.
The Senior Manager, Final Mile Delivery will own and continuously improve performance across key transportation metrics, including On-Time Delivery (OTD), Cost per Stop, Route Adherence, Customer Service Levels, Transportation Expense as a Percentage of Sales, Accident and Safety Performance, and Delivery Claim Performance.