Senior Manager, Final Mile Delivery
TBC Retail Holdings, LLC
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Résumé du poste
The Senior Manager, Final Mile Delivery at TBC Corporation will lead the strategy, execution, and optimization of final mile transportation across a nationwide network of 103 distribution centers and ~850 company vehicles. You will drive route efficiency, fleet productivity, and cost control while ensuring superior customer service and on-time delivery.
You will leverage routing technologies, data analytics, and continuous improvement practices to position final mile operations for scale and
Qualifications
- Bachelor's degree in Supply Chain, Logistics, Transportation, Business Administration, or related field.
- 10 to 12 years of progressive transportation and fleet management experience.
- Minimum 5 years leading large-scale final mile delivery operations within a private fleet environment.
- Experience managing diverse fleets including vans, box trucks, straight trucks, tractor-trailers, and third-party courier networks.
- Demonstrated experience supporting multi-site distribution operations across a national network.
- Proven success implementing routing technology and route optimization solutions.
- Strong background in transportation analytics, productivity management, and cost reduction initiatives.
- Experience developing fleet utilization strategies and transportation performance programs.
Responsabilités
- Lead the national final mile delivery strategy across 103 distribution centers.
- Ensure consistent routing, dispatch, and delivery standards across all locations.
- Partner with Distribution Center Operations leadership to align transportation activities with warehouse operations, customer commitments, and service expectations.
- Develop and implement best practices that drive operational consistency and efficiency across the distribution network.
- Establish governance processes to ensure compliance with company transportation policies and operating procedures.
- Manage performance and utilization strategies for a fleet of approximately 850 vehicles.
- Develop and execute fleet efficiency initiatives that improve asset utilization and driver productivity.
- Lead efforts to maximize route density, cube utilization, stop productivity, load planning, and overall transportation efficiency.
- Identify opportunities to reduce empty miles, excess route capacity, and unnecessary transportation spend.
- Optimize fleet deployment strategies across diverse geographic markets and customer segments.
- Lead the deployment, administration, and continuous improvement of routing and route optimization technologies.
- Develop and execute a comprehensive routing optimization strategy that drives efficiency and service improvements across the network.
- Partner with technology and operations teams to improve route planning capabilities and transportation visibility.
- Leverage predictive analytics and business intelligence tools to support network optimization decisions.
- Evaluate and implement emerging transportation technologies that improve delivery performance and customer experience.
- Establish a data-driven performance culture focused on measurable operational outcomes.
- Analyze transportation data to identify opportunities for cost reduction, service improvements, productivity gains, and network optimization.
- Develop executive-level reporting, dashboards, and KPI scorecards to monitor transportation performance.
- Lead root cause analysis of service failures, route inefficiencies, and cost variances.
- Utilize advanced analytics to support continuous improvement and strategic decision making.
- Develop innovative transportation solutions that improve customer satisfaction and strengthen customer relationships.
- Collaborate with sales, customer service, and operations leaders to address customer delivery requirements and service opportunities.
- Identify opportunities to improve delivery flexibility, communication, visibility, and service reliability.
- Lead initiatives designed to improve On-Time Delivery (OTD) performance and overall customer experience.
- Support strategic customer programs and customized delivery solutions for national, regional, and local retail customers.
- Develop and monitor transportation budgets, productivity metrics, and operating expense performance.
- Identify and execute opportunities to reduce transportation costs while maintaining or improving service levels.
- Build business cases supporting investments in routing technologies, fleet optimization tools, and productivity initiatives.
- Measure and report financial outcomes resulting from operational improvement programs.
- Provide leadership and transportation expertise to field operations teams and transportation managers across the network.
- Drive a culture of accountability, safety, continuous improvement, and operational excellence.
- Partner with Supply Chain and Logistics leadership to identify and implement productivity initiatives.
- Lead cross-functional teams focused on transportation process improvement and service enhancement.
- Establish and maintain transportation operating standards, performance expectations, and best practices.
- The Senior Manager, Final Mile Delivery will own and continuously improve performance across key transportation metrics, including On-Time Delivery (OTD), Cost per Stop, Route Adherence, Customer Service Levels, Transportation Expense as a Percentage of Sales, Accident and Safety Performance, and Delivery Claim Performance.
Connaissances
Formation
Outils
Description du poste
Requisition ID196210-Posted10/22/2026-Corporate-Supply Chain Operations Jobs-1-3 Years Experience-0 to 25% Travel
For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.
With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.
Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:
- Integrity - We act honestly because nothing is more important than our reputation.
- Teamwork - We are better together.
- People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
- Accountability - We own our actions and decisions; we do what we say we are going to do.
- Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.
The Senior Manager, Final Mile Delivery is responsible for leading the strategy, execution, optimization, and performance management of final mile transportation operations for one of the largest tire wholesale distributors in the United States. Supporting a $5 billion enterprise with 103 distribution centers and a fleet of approximately 850 company-owned delivery vehicles and drivers, this role will drive operational excellence across a complex national delivery network servicing national accounts, regional chains, independent tire dealers, automotive service providers, and local retailers.
This position serves as the central leader for final mile delivery performance, partnering closely with Distribution Center Operations leadership to ensure daily route execution, fleet productivity, customer service excellence, and cost efficiency. The Senior Manager will leverage data, analytics, routing technology, and process improvement methodologies to optimize route performance, increase vehicle cube utilization, improve fleet asset productivity, reduce transportation costs, and enhance customer satisfaction through superior on-time delivery performance.
The ideal candidate combines deep fleet transportation expertise with strong analytical capabilities, routing technology experience, and a proven track record of leading large-scale final mile delivery networks.
Final Mile Delivery Strategy & Execution
- Lead the national final mile delivery strategy across 103 distribution centers serving customers throughout the United States.
- Ensure consistent execution of routing, dispatch, and delivery standards across all locations.
- Partner closely with Distribution Center Operations leadership to align transportation activities with warehouse operations, customer commitments, and service expectations.
- Develop and implement best practices that drive operational consistency and efficiency across the distribution network.
- Establish governance processes to ensure compliance with company transportation policies and operating procedures.
Fleet Optimization & Productivity
- Manage performance and utilization strategies for a fleet of approximately 850 vehicles, including vans, box trucks, straight trucks, tractor-trailers, and courier services.
- Develop and execute fleet efficiency initiatives that improve asset utilization and driver productivity.
- Lead efforts to maximize route density, cube utilization, stop productivity, load planning, and overall transportation efficiency.
- Identify opportunities to reduce empty miles, excess route capacity, and unnecessary transportation spend.
- Optimize fleet deployment strategies across diverse geographic markets and customer segments.
Routing Technology & Network Optimization
- Lead the deployment, administration, and continuous improvement of routing and route optimization technologies.
- Develop and execute a comprehensive routing optimization strategy that drives efficiency and service improvements across the network.
- Partner with technology and operations teams to improve route planning capabilities and transportation visibility.
- Leverage predictive analytics and business intelligence tools to support network optimization decisions.
- Evaluate and implement emerging transportation technologies that improve delivery performance and customer experience.
Data Analytics & Performance Management
- Establish a data-driven performance culture focused on measurable operational outcomes.
- Analyze transportation data to identify opportunities for cost reduction, service improvements, productivity gains, and network optimization.
- Develop executive-level reporting, dashboards, and KPI scorecards to monitor transportation performance.
- Lead root cause analysis of service failures, route inefficiencies, and cost variances.
- Utilize advanced analytics to support continuous improvement and strategic decision making.
Customer Service & Delivery Innovation
- Develop innovative transportation solutions that improve customer satisfaction and strengthen customer relationships.
- Collaborate with sales, customer service, and operations leaders to address customer delivery requirements and service opportunities.
- Identify opportunities to improve delivery flexibility, communication, visibility, and service reliability.
- Lead initiatives designed to improve On-Time Delivery (OTD) performance and overall customer experience.
- Support strategic customer programs and customized delivery solutions for national, regional, and local retail customers.
- Develop and monitor transportation budgets, productivity metrics, and operating expense performance.
- Identify and execute opportunities to reduce transportation costs while maintaining or improving service levels.
- Build business cases supporting investments in routing technologies, fleet optimization tools, and productivity initiatives.
- Measure and report financial outcomes resulting from operational improvement programs.
- Provide leadership and transportation expertise to field operations teams and transportation managers across the network.
- Drive a culture of accountability, safety, continuous improvement, and operational excellence.
- Partner with Supply Chain and Logistics leadership to identify and implement productivity initiatives.
- Lead cross-functional teams focused on transportation process improvement and service enhancement.
- Establish and maintain transportation operating standards, performance expectations, and best practices.
Key Performance Indicators
The Senior Manager, Final Mile Delivery will own and continuously improve performance across key transportation metrics, including:
- On-Time Delivery (OTD), Cost per Stop
- Route Adherence, Customer Service Levels
- Transportation Expense as a Percentage of Sales
- Accident and Safety Performance
- Delivery Claim Performance
- Bachelor's degree in Supply Chain, Logistics, Transportation, Business Administration, or related field.
- 10 to 12 years of progressive transportation and fleet management experience.
- Minimum 5 years leading large-scale final mile delivery operations within a private fleet environment.
- Experience managing diverse fleets including vans, box trucks, straight trucks, tractor-trailers, and third-party courier networks.
- Demonstrated experience supporting multi-site distribution operations across a national network.
- Proven success implementing routing technology and route optimization solutions.
- Strong background in transportation analytics, productivity management, and cost reduction initiatives.
- Experience developing fleet utilization strategies and transportation performance programs.
- Experience within wholesale distribution, tire distribution, automotive aftermarket, industrial distribution, or related high-volume delivery environments.
- Experience managing transportation operations supporting 100+ distribution centers.
- Advanced experience with transportation management systems (TMS), routing software, GPS telematics, and fleet analytics platforms.
- Lean, Six Sigma, or Continuous Improvement certification.
- MBA or advanced degree preferred.
- Deep understanding of final mile transportation operations and private fleet management.
- Strong expertise in route optimization, territory planning, and transportation network design.
- Exceptional analytical and problem-solving capabilities.
- Advanced knowledge of transportation KPIs, cost management, and productivity analysis.
- Proven ability to influence and collaborate with operations leadership across a large distributed network.
- Strong financial acumen and budget management experience.
- Executive-level communication and presentation skills.
- Ability to lead organizational change and drive enterprise-wide initiatives.
- Proficiency in transportation technology, business intelligence tools, and data visualization platforms.
- Market competitive compensation
- 401(k) and Roth with company match. Immediate 100% vesting
- Company paid short term disability and employer subsidized long term disability
- Discounted tire purchasing
- Employee assistance program
- Generous paid vacation and paid time off
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