Senior Manager, Field Quality & Reliability

Speedrun Talent Network; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Base is seeking a Senior Manager of Field Quality to own what happens after hardware ships. You will lead a team that analyzes field failures, defines corrective actions, and ensures fixes are verified in the fleet.

You’ll align with design and supply to drive scalable improvements and better reliability. You will own dashboards, failure taxonomy, and 8D/CAPA processes, while guiding cost of poor quality metrics through warranty and field interventions.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Materials, Physics, or a related field.
• 7+ years in field quality, reliability, failure analysis, or hardware design engineering, including 3+ years leading engineers.
• You've owned a deployed fleet at scale, caught a failure mode in the data, and driven it to closure.
• Strong fundamentals in electronics, battery, thermal, or electromechanical systems. You can hold your own in a teardown and argue failure physics.
• Triage instinct and sound judgment on high‑stakes field calls where acting and waiting both cost real money.
• Comfort with Grafana, SQL/BigQuery, and Python.
• You can brief an exec on fleet risk in five minutes and debug a PCBA with an engineer for five hours.

Responsibilities

• Own fleet return rate. Set targets, report the real numbers, and own it when a failure mode starts trending.
• Hire and grow field quality, failure analysis, and test engineers and technicians. Set the technical bar.
• Drive root cause to closure: field signal, RMA triage, teardown, failure recreation, corrective action, and verification in the fleet.
• Make the field calls: swap, pull, stop ship, firmware mitigation, or retrofit campaign.
• Turn field failures into design changes with evidence, and hold each change through implementation.
• Own the data: dashboards, failure taxonomy, and Paretos that are only worth something if the failure coding is honest.
• Close the loop on supplier performance with supplier industrialization through 8D/CAPA and scorecards.
• Own the failure analysis lab and the methods to recreate failures and confirm fixes.
• Manage cost of poor quality. Warranty spend, truck rolls, and scrap are engineering metrics.

Skills

Field quality leadership

Root cause analysis

Failure analysis

Executive briefing

Fleet debugging

Cost of quality management

Education

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Materials or Physics

Engineering degree

Tools

Grafana

SQL/BigQuery

Python

PCB analysis/PCBA debugging

Job description

Base is seeking a Senior Manager of Field Quality to own what happens after hardware ships. You will lead a team that analyzes field failures, defines corrective actions, and ensures fixes are verified in the fleet.

You’ll align with design and supply to drive scalable improvements and better reliability. You will own dashboards, failure taxonomy, and 8D/CAPA processes, while guiding cost of poor quality metrics through warranty and field interventions.