Senior Field Quality Manager – Robotics Fleet Health

Agility Robotics; Salem (OR); On-site; USD 162,000 - 210,000; Full time

Benefits offered by this job

401(k) Plan: 6% match

Equity: Stock options

Medical, dental, vision: company paid

Benefits start day one

Job summary

Agility Robotics in Salem, Oregon seeks a Senior Manager, Field Quality to lead Field Quality and Failure Analysis teams. You will own field quality, reliability, and fleet health across deployed products, guiding rapid containment and definitive root-cause actions.

You will apply structured problem-solving (8D, 5-Why, DMAIC) to complex electromechanical failures, bridge field operations with design teams, and drive design-for-reliability feedback into next-gen products.

Qualifications

• Bachelor’s degree in Mechanical/Electrical/Mechatronics or related field.
• 10+ years in Quality/Field Quality or Reliability in high-complexity hardware.
• 5+ years of direct people management in technical teams.
• Hands-on electromechanical failure analysis experience.

Responsibilities

• Own Field Quality & Fleet Health metrics and reporting.
• Lead Failure Analysis and CAPA for field returns and failures.
• Establish rapid containment protocols for critical escalations.
• Bridge operations, customer success, hardware, software, and supplier quality.
• Maintain closed-loop CAPA tracking across multi-site deployments.
• Host Field Quality Reviews with leadership and present data.

Skills

Field Quality

Root Cause Analysis

CAPA Processes

Leadership

8D & 5-Why

Problem Solving

Education

Bachelors in Eng

Master’s Eng Mgmt

Tools

Firmware Diagnostics

Telemetry Analytics

Job description

Agility Robotics in Salem, Oregon seeks a Senior Manager, Field Quality to lead Field Quality and Failure Analysis teams. You will own field quality, reliability, and fleet health across deployed products, guiding rapid containment and definitive root-cause actions.

You will apply structured problem-solving (8D, 5-Why, DMAIC) to complex electromechanical failures, bridge field operations with design teams, and drive design-for-reliability feedback into next-gen products.