Senior Field Quality Engineer - Reliability & CAPA

f7d8749a-72d6-407c-bf98-292ea630c73a

Dallas (TX)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Shield AI is seeking a Field Quality Engineer to support autonomous hardware systems. You will investigate field issues, drive root cause analysis, and work with engineering, manufacturing, and test teams to implement CAPA and improve product reliability across the lifecycle.

You will analyze reliability data, track defect trends, and help develop metrics and tools to enhance visibility into field performance.

Qualifications

5+ years of quality engineering, field engineering, or related roles.
Experience with root cause analysis and corrective actions in complex hardware environments.
Ability to diagnose system-level issues across mechanical, electrical, and software interfaces.
Experience analyzing reliability data, defect trends, and operational performance metrics.
Strong communication and organizational skills to coordinate across teams.

Responsibilities

Investigate field-reported issues and drive root cause analysis across hardware, software, and integrated systems.
Partner with engineering, manufacturing, and test teams to implement CAPA (corrective and preventive actions).
Analyze reliability and performance trends to identify systemic quality issues and improve robustness.
Support validation, troubleshooting, and failure reproduction for fielded systems.
Develop quality metrics, reporting, and tracking tools to improve visibility into field performance and defects.
Coordinate issue resolution across cross-functional teams with timely communication and closure.