Senior Manager, Ecommerce Fulfillment & Ops

Entertainment Retail Enterprises LLC

Florida

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Paid Holidays

Vision insurance

Dental insurance

Job summary

Legendary Holdings in Florida is seeking a hands-on Fulfillment Leader to run outbound operations—picking, packing, shipping, and outbound execution in a high-volume, fast-paced environment. You will lead from the front, building a strong team culture and delivering results through KPI ownership and continuous improvement.

You will own the numbers, drive throughput and on-time performance, and cultivate a culture of urgency, teamwork, and safety.

Qualifications

5+ years of management in fulfillment center/warehouse operations
Experience building and motivating high-performing teams
Proven ability to own metrics, reporting results, and improve outcomes
Working knowledge of WMS systems and operational workflows
Strong computer skills (Excel required; PowerBI a plus)

Responsibilities

Owns day-to-day ecommerce fulfillment performance across storefronts and drop-ship channels (picking, packing, labeling, shipping, returns)
Ensure pick front slotting for optimal volume thresholds
Assign daily labor, manage workflow, and remove bottlenecks in real time
Lead shift startup, performance huddles, and end-of-day recap
Coach, train, and develop Leads and frontline associates through consistent feedback
Plan staffing and workflow for peak season and promotional surges
Partner cross-functionally with Operations, Customer Service, IT/WMS, and Leadership to solve problems fast
Build relationships with key vendors and service partners to support outbound execution