Sr Manager eCommerce Fulfillment Operations (Pick/Pack/Ship)

Entertainment Retail Enterprises LLC

Florida

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Paid Holidays

Vision insurance

Dental insurance

Job summary

Legendary Holdings in Florida is seeking a hands-on Fulfillment Leader to run outbound operations—picking, packing, shipping, and outbound execution in a high-volume, fast-paced environment. You will lead from the front, building a strong team culture and delivering results through KPI ownership and continuous improvement.

You will own the numbers, drive throughput and on-time performance, and cultivate a culture of urgency, teamwork, and safety.

Qualifications

5+ years of management in fulfillment center/warehouse operations
Experience building and motivating high-performing teams
Proven ability to own metrics, reporting results, and improve outcomes
Working knowledge of WMS systems and operational workflows
Strong computer skills (Excel required; PowerBI a plus)

Responsibilities

Owns day-to-day ecommerce fulfillment performance across storefronts and drop-ship channels (picking, packing, labeling, shipping, returns)
Ensure pick front slotting for optimal volume thresholds
Assign daily labor, manage workflow, and remove bottlenecks in real time
Lead shift startup, performance huddles, and end-of-day recap
Coach, train, and develop Leads and frontline associates through consistent feedback
Plan staffing and workflow for peak season and promotional surges
Partner cross-functionally with Operations, Customer Service, IT/WMS, and Leadership to solve problems fast
Build relationships with key vendors and service partners to support outbound execution

Skills

Leadership

WMS knowledge

Excel

Power BI

Tools

WMS software

Job description

Description

Legendary Holdings | E-Commerce & Multi-Brand Consumer Products

Who We Are

Legendary Holdings is a global multi-brand apparel and consumer products company selling across multiple marketplaces. Unlike many businesses, we run the full engine—from product development and marketing to fulfillment and delivery. We’re one of the fastest-growing privately held companies you’ve probably never heard of… but you’ve definitely heard of our brands.

For 25+ years, we’ve built something rare: a people-first environment that’s fast-moving, culturally strong, and genuinely fun. We’re not owned by private equity, we’re not slowed down by red tape, and we’re not interested in “good enough.” We build, we ship, we win—together.

The Role (What You’ll Own)

This is a hands-on leadership role running our outbound fulfillment operations—picking, packing, shipping, and outbound execution—in a high-volume, high-SKU, fast-paced environment.

You’ll lead from the front, build a strong team culture, and deliver results through KPI ownership, coaching, process improvement, and high standards.

This role is ideal for a talented, rising operator who wants to start close to the work, earn trust through performance, and grow quickly inside a winning organization.

What Success Looks Like

In your first 30–90 days, you’ll be expected to:

Learn our operation quickly and build credibility with the floor team
Stabilize outbound execution and improve daily performance consistency
Own the numbers (not explain them)
Improve throughput, quality, and ship-on-time performance
Build a culture of urgency, teamwork, and pride

Requirements

Key Responsibilities

Outbound Execution & Daily Leadership

Owns day-to-day ecommerce fulfillment performance across storefronts and drop-ship channels, including picking, packing, labeling, shipping, and returns
Ensure pick front slotting for optimal volume thresholds
Assign daily labor, manage workflow, and remove bottlenecks in real time
Lead shift startup, performance huddles, and end-of-day recap
Coach, train, and develop Leads and frontline associates through consistent feedback

KPI Ownership & Accountability

You will own performance outcomes, including (but not limited to):

On-time shipments / SLA performance, fill rates
Units per hour (UPH) / orders per hour (OPH) by function (pick, pack, label, ship)
Quality metrics: mis-picks, order accuracy, label/scan compliance, damage rate, cancellations
Cost efficiency (labor productivity + waste reduction)
Serves as the primary business owner for fulfillment-related systems, data inputs, and order processing tools
Serves as the subject matter expert for fulfillment workflows, order logic, and execution standards
Safety and compliance execution

Process Improvement & Scaling

Identifies fulfillment execution issues, conducts root-cause analysis, and influences corrective actions
Develop and maintain fulfillment performance reporting, dashboards, and ad hoc analyses to support operational decision-making
Plan staffing and workflow for peak season and promotional surges
Partner cross-functionally with Operations, Customer Service, IT/WMS, and Leadership to solve problems fast

Culture, People, and Safety

Build a team culture that is high-performance, positive, accountable, and respectful
Customer Service first mindset because without customers, we don’t have jobs
Drive employee engagement through leadership presence and consistency—not posters
Maintain OSHA compliance and support all safety programs

Vendor / Partner Relationships

Build relationships with key vendors and service partners to support outbound execution

The Reality (Read This Twice)

E-commerce fulfillment isn’t 9–5. Peak season, promotions, and high-volume weeks require non-traditional hours, urgency, and flexibility. If you’re the type of leader who wants predictable days every day—this won’t be the right fit.

If you want a role where you can build something real, lead a team, and win—you’ll love it here.

What You Bring

Required

5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
Proven leadership experience, with a track record of building and motivating high-performing teams
Comfort owning metrics, reporting results, and improving outcomes
Working knowledge of WMS systems and operational workflows
Strong computer skills (Excel required; PowerBI a plus)
High urgency, high standards, and the ability to make decisions under pressure

Strongly Preferred