Senior Operations Manager

B&H Photo Video; Roebling (NJ); On-site; USD 120,000 - 190,000; Full time

Job summary

B&H Photo Video is seeking a Senior Operations Manager to oversee fulfillment operations, driving efficiency, accuracy, and cost-effectiveness. You will lead teams, analyze data, and implement process improvements to support growth and operational goals.

The role requires 8–10 years of senior management experience in fulfillment/logistics, a Bachelor’s degree in a related field, and Six Sigma with Lean knowledge. Strong leadership and cross-functional collaboration are essential for success.

Qualifications

• Bachelor’s degree in supply chain management, Operations Management, Logistics, or related field.
• 8–10 years of senior management experience in fulfillment operations, logistics, or supply chain in a P&L environment.
• Six Sigma Green/Black Belt certification required, with strong Lean understanding.

Responsibilities

• Lead warehouse and fulfillment operations, ensuring efficiency, accuracy and compliance.
• Develop and manage KPIs, labor metrics and data analytics to optimize performance.
• Drive strategies to maximize cost-effectiveness across fulfillment operations.
• Mentor and manage teams; foster accountability, safety and continuous learning.
• Implement Lean and Six Sigma to improve workflows and reduce waste.
• Oversee forecasting and data analysis to improve decisions and resource allocation.
• Collaborate with Training, QC, HR and facilities to align objectives with business goals.
• Ensure health, safety and regulatory compliance across operations.
• Drive process improvements to increase efficiency and scalability.

Skills

Leadership

Analytical skills

Six Sigma Green/Black Belt

Lean principles

Data analytics

Problem solving

Communication

Cross-functional collaboration

Education

Bachelor’s degree in supply chain management or related field

Job description

The Senior Operations Manager will help to oversee fulfillment operations by implementing practices leading to efficiency, accuracy, and cost-effectiveness. This role focuses on optimizing processes, managing performance metrics, and leading high-performing teams. Responsibilities include analyzing data, implementing process improvements, and driving operational excellence. Success in this role requires a high level of strategic planning, workforce management, and cross-functional collaboration to support business growth and operational goals.

• Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.
• Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.
• Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.
• Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning.
• Implement Lean and Six Sigma methodologies to improve operational workflows and reduce waste.
• Drive forecasting and data analysis to enhance decision-making and resource allocation.
• Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.
• Ensure compliance with health, safety, and regulatory requirements.
• Spearhead process improvements to increase efficiency and scalability in warehouse operations.

Additional Responsibilities:

• As assigned by the Director of Fulfillment

Specific Knowledge, Skills and Abilities:

• Proven leadership in managing teams and handling complex projects.
• Strong analytical skills with proficiency in data analysis, forecasting, and KPI metrics reporting.
• Six Sigma Green/Black Belt certification and a strong understanding of Lean principles.
• Data-driven mindset with experience in developing analytics and labor metrics.
• Strong problem-solving skills and ability to translate data insights into actionable strategies.
• Exceptional leadership and team management abilities.
• Excellent communication and presentation skills.
• Ability to collaborate and build partnerships with cross-functional teams.

Education, Experience and Licenses:

• Bachelor’s degree in supply chain management, Operations Management, Logistics, or related field.
• 8-10 years of Senior management experience in fulfillment operations, logistics, or supply chain management in a P&L environment.

Physical Environment/Occupational Risks: