Senior Manager, E‑Commerce Planning & Strategy

Amazon Inc.; Austin (TX); On-site; USD 127,000 - 172,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Austin, TX seeks an experienced Program Manager to own consolidated planning for our E-Commerce business, spanning S&OP, metro optimization, and real estate. You will lead a team of planners and program managers, set the strategy, and drive accuracy, cadence, and outcomes that align with customer needs.

This is a high-visibility role at the intersection of Strategy, Operations, Finance, and Tech.

Qualifications

• 5+ years of cross functional project delivery experience.
• 5+ years of program or project management experience.
• 2+ years of team management experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Bachelor's degree
• Experience building and managing financial models for business forecasting and problem solving, or experience in forecasting, budgeting, variance analysis, and interpreting financial results across multiple business areas.
• Experience working in a fast-paced and ambiguous environment, or experience delivering results for large, cross-functional initiatives/projects.

Responsibilities

• Lead, hire, coach, and develop a team of planning program managers and analysts; set clear goals, manage performance, and grow talent across all three planning horizons.
• Serve as the single-threaded leader for E-Commerce Planning, owning the integrated planning cadence (weekly S&OP, WBR/MBR/QBR, and OP1/OP2 annual planning).
• Own short-term S&OP: demand and capacity planning, forecast accuracy, and the weekly operating rhythm that drives near-term operational execution.
• Direct mid-term metro optimization: network and metro-level capacity, staffing, and service-type planning across the 3–12 month horizon.
• Steward the long-term real estate and capacity pipeline, partnering with Operations and Real Estate to align the network with multi-year growth priorities.
• Partner cross-functionally with Operations, Merchandising, Finance, and Technology to define planning strategy, resolve trade-offs, and drive alignment on complex, ambiguous problems.
• Build and continuously improve planning processes, tools, and mechanisms; identify opportunities to streamline, automate, and raise the bar on planning rigor and accuracy.
• Translate planning insights into recommendations for senior leadership; sharpen the organization’s focus on customer experience, subscriptions growth, and disciplined forward-looking planning.

Skills

Cross-functional delivery

Program management

Team leadership

Data-driven decision making

Education

Bachelor's degree

MBA

Job description

Amazon.com Services LLC in Austin, TX seeks an experienced Program Manager to own consolidated planning for our E-Commerce business, spanning S&OP, metro optimization, and real estate. You will lead a team of planners and program managers, set the strategy, and drive accuracy, cadence, and outcomes that align with customer needs.

This is a high-visibility role at the intersection of Strategy, Operations, Finance, and Tech.