Strategic E-Commerce Programs Lead

Amazon; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC is seeking a Program Manager to join the Whole Foods Market E-Commerce Business Team in Austin, TX. You will drive service, pricing and go-to-market strategies, coordinating with Merchandising, Marketing, Operations, Finance and Technology to deliver customer-focused programs.

The role requires deep data-driven decision making and strong stakeholder management. You will lead program execution, manage timelines and budgets, and develop KPI reporting while staying ahead of

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Executes assigned e-commerce programs and projects.
• Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.
• Develops program-specific tactics and goals to achieve business and customer engagement objectives.
• Leads execution of programs, including managing timelines and budgets and communicating program status.
• Ensures / develops weekly, monthly, and quarterly reporting for e-commerce programs.
• Identifies reporting requirements and ensures access to program-related data.
• Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
• Maintains awareness of e-commerce trends, developments, and best practices.
• Provides coaching and mentoring for new TMs.
• Serves as a resource on WFM capabilities and captainships.
• Informally shares appreciation and feedback to improve the performance of others.

Skills

Program management

Data-driven decision making

Cross-functional collaboration

Advanced Excel (Pivot Tables, VLOOKUP)

SQL

Tools

SQL

Excel

Job description

Amazon.com Services LLC is seeking a Program Manager to join the Whole Foods Market E-Commerce Business Team in Austin, TX. You will drive service, pricing and go-to-market strategies, coordinating with Merchandising, Marketing, Operations, Finance and Technology to deliver customer-focused programs.

The role requires deep data-driven decision making and strong stakeholder management. You will lead program execution, manage timelines and budgets, and develop KPI reporting while staying ahead of