Senior Manager, Digital Ordering

DoorDash USA; United States; Remote; USD 130,000 - 200,000; Full time

Job summary

DoorDash is seeking a Senior Manager, Product Ops for the Digital Ordering team to accelerate growth, optimize merchant experiences, and align product roadmaps with scale ambitions.

You will lead a team focused on quality initiatives and growth experiments, acting as a bridge between merchant leadership (CEOs, CTOs, CMOs), sales, and product, driving same-store sales and marketplace performance.

Qualifications

• Experience driving growth in SaaS or marketplace platforms.
• Experience partnering with sales, marketing, and product teams.
• Strong analytical and strategic thinking with a results-oriented mindset.

Responsibilities

• Lead growth-oriented product ops initiatives and roadmap influence.
• Coach a team to run quality improvements and growth experiments across products.

Skills

Growth analytics

SaaS product

Cross-functional leadership

Restaurant tech knowledge

Education

Bachelor's degree in a related field

Tools

SQL

Tableau

Job description

About the team

The Digital Ordering team is DoorDash’s hyper-growth business segment that aims to revolutionize the “first-party” digital experiences for Merchants and their Customers. We are helping Restaurants grow their same store sales through all of their owned channels. We do that by building custom Apps and Websites that offer best in class performance. Our team’s mission is to enhance our Merchants’ digital experiences and, in doing so, drive exponential growth for the Platform business.

Said differently, we are looking for top technical talent to help us drive exponential growth for our hypergrowth SaaS business.

About the role

As a Senior Manager, Product Ops on the DoorDash Digital Ordering team, you will play a critical role in driving growth across our various products and services. You will report into the General Manager for the Digital Ordering and Point of Sale within DoorDash’s broader DashOS org.

You will have to key priorities:

1. To utilize your growth sense and technical expertise (commerce experience strongly preferred) to guide merchants through how the DoorDash Commerce Platform can fit into their business, team and tech infrastructure. You’ll do this by becoming an expert in both our product suite as well as restaurant tech stacks, processes, and common challenges. You will play a mix of a role as both a consultant and key contributor to the sales process. Your key Merchant points of contact will be CEOs, CTOs, and CMOs
2. Lead a team whose primary objectives are to influence our product road map and drive same store sales (i.e. growth) for our Merchants via Quality initiatives & Growth experimentation. Our products are designed to help restaurants exponentially alter their growth trajectory and you will work alongside them to iteratively optimize their same store sales through experimentation, analysis, marketing, and more.

Join to help us:

• Scale a business that is a