Senior Manager, Customer Success — Hybrid, Austin

Rev; Austin (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Rev is seeking a Senior Manager, Customer Success to lead a small team of CSMs and directly manage a portfolio of strategic customers. You will drive activation, adoption, retention, and revenue growth by building scalable processes, strengthening executive relationships, and guiding renewals.

This hybrid role requires a commercially minded leader who can translate customer outcomes into measurable value, collaborate across teams, and scale enablement resources across the Rev platform.

Qualifications

• 6+ years of experience in Customer Success, Account Management, Sales, or related role.
• 3+ years leading Customer Success/Account Management teams.
• Experience managing a portfolio of strategic customers.
• Proven track record of improving activation, adoption, retention, and net revenue retention.
• Experience building scalable CS playbooks, processes, and operating rhythms.
• B2B SaaS experience with recurring revenue.

Responsibilities

• Lead, coach, and develop a team of three Customer Success Managers.
• Manage a small portfolio of strategic customers as trusted advisor.
• Own performance across activation, retention, expansion, and net revenue retention.
• Build scalable CS playbooks for onboarding, activation, adoption, risk management, renewals, and expansion.
• Drive proactive account management to uncover needs and expansion opportunities.
• Guide onboarding and change management to integrate Rev’s products into customers’ workflows.
• Lead renewal strategy and ensure alignment with customer outcomes.

Skills

Customer Success Leadership

Account Management

Sales Orientation

Team Coaching

Executive Relationship Building

CRM & BI Tools

Strategic Planning

Tools

HubSpot

Looker

CRM

Job description

Rev is seeking a Senior Manager, Customer Success to lead a small team of CSMs and directly manage a portfolio of strategic customers. You will drive activation, adoption, retention, and revenue growth by building scalable processes, strengthening executive relationships, and guiding renewals.

This hybrid role requires a commercially minded leader who can translate customer outcomes into measurable value, collaborate across teams, and scale enablement resources across the Rev platform.