Senior Enterprise CSM, SaaS - Growth & Renewals

Zowta, LLC; Austin (TX); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

22 days PTO

401k Match

Medical, Dental, and Vision Insurance

Maternity and Paternity Leave

Hybrid work arrangement

Austin, TX office location

Job summary

ShipperHQ in Austin, TX is seeking a Senior Customer Success Manager to own a portfolio of strategic enterprise and high-growth customers, driving long‑term partnerships and measurable business outcomes. You will protect and grow recurring revenue through renewals, expansion, and executive relationship management.

This senior, revenue-focused role requires a strong business mindset, consultative approach, and the ability to influence stakeholders while delivering exceptional customer value.

Qualifications

• 5+ years of experience managing enterprise or strategic customer accounts in a B2B SaaS Customer Success or Account Management role.
• Proven ability to own a multi-million-dollar book with renewals, expansion, and revenue growth.
• Experience building executive-level relationships across complex organizations.
• Strong commercial acumen with retention/expansion quota experience.

Responsibilities

• Own a portfolio of enterprise accounts with retention, renewal, and expansion revenue responsibility.
• Develop trusted executive relationships and act as a strategic advisor on shipping, e-commerce, and operations.
• Create and execute customer success plans aligned to objectives and ROI.
• Drive product adoption and long-term value through account planning and reviews.
• Lead renewals, forecast outcomes, and mitigate churn well before expiry.
• Identify and close expansion opportunities through value-based selling with Sales.
• Maintain accurate forecasts, pipeline, and health metrics in CRM and CS platforms.

Skills

Enterprise account management

Executive stakeholder relationships

Strategic account planning

Renewals & expansions

ROI & business value articulation

Executive presentation & negotiation

CRM proficiency

Tools

CRM systems

Job description

ShipperHQ in Austin, TX is seeking a Senior Customer Success Manager to own a portfolio of strategic enterprise and high-growth customers, driving long‑term partnerships and measurable business outcomes. You will protect and grow recurring revenue through renewals, expansion, and executive relationship management.

This senior, revenue-focused role requires a strong business mindset, consultative approach, and the ability to influence stakeholders while delivering exceptional customer value.