Enterprise CSM Lead - Outcomes & Growth

Charter Communications; San Diego (CA); Remote; USD 65,000 - 152,000; Full time

Job summary

Charter Communications is seeking a Customer Success Manager IV to own outcomes and value realization for a portfolio of enterprise customers. You will act as the quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure retention, adoption, and long-term value.

The role requires coordinating lifecycle activities from onboarding to renewal, driving strategic conversations, and influencing cross-functional teams to deliver measurable outcomes.

Qualifications

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments.
• Experience with enterprise customers in managed services, cloud, SaaS, or complex delivery environments.
• Proven ability to manage customer relationships and drive value realization.
• Strong communication and stakeholder management skills.

Responsibilities

• Own accountability for customer outcomes and value realization across a portfolio of enterprise customers.
• Develop and maintain Outcome-Based Success Plans tied to objectives, KPIs, and milestones.
• Lead customer conversations focused on value realization, adoption, and future roadmap alignment.
• Manage onboarding, adoption, renewal, and expansion phases for strategic customers.
• Identify risks to retention and develop mitigation plans.
• Coordinate across Sales, Delivery, Operations, Consulting, Support, and Engineering.

Skills

Customer Success

Client Services

Account Management

Consulting

Cross-functional

Stakeholder management

Communication

Education

Bachelor's degree

Master's degree

PhD

12 years experience

Job description

Charter Communications is seeking a Customer Success Manager IV to own outcomes and value realization for a portfolio of enterprise customers. You will act as the quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure retention, adoption, and long-term value.

The role requires coordinating lifecycle activities from onboarding to renewal, driving strategic conversations, and influencing cross-functional teams to deliver measurable outcomes.