Senior Customer Success Manager - Remote

Spectrum; Atlanta (GA); Remote; USD 90,000 - 130,000; Full time

Job summary

Charter Communications, operating under Spectrum, is seeking a Customer Success Manager III to manage a portfolio of enterprise customers. You will drive adoption, health metrics, and value realization while coordinating with Sales, Delivery, and Support to ensure a seamless customer experience.

The role emphasizes onboarding, renewal readiness, and proactive engagement to support retention and expansion opportunities across multi-cloud and managed services offerings.

Qualifications

• Bachelor's degree or higher with 6+ years in related field (or alternate combinations as stated).
• Experience in Customer Success, Client Services, Account Management, or Consulting in B2B tech/services.
• Strong communication, relationship management, and problem-solving skills.
• Ability to collaborate across cross-functional teams in a matrixed org.
• Experience using CRM and CS platforms to manage engagement.

Responsibilities

• Manage a portfolio of assigned customers as primary CS contact.
• Develop and maintain Customer Success Plans aligned to business objectives.
• Monitor adoption, health, and risks; identify opportunities for value realization.
• Coordinate with Sales, Delivery, Operations, Consulting, Engineering and Support to ensure seamless experience.
• Guide onboarding, adoption, engagement, and renewal readiness.
• Conduct quarterly business reviews and drive customer retention and expansion.

Skills

Customer Success

Account Management

CRM experience

Cross-functional collaboration

Communication

Problem solving

Relationship management

Organizational skills

Education

Bachelor's degree

Tools

CRM platforms

Job description

Charter Communications, operating under Spectrum, is seeking a Customer Success Manager III to manage a portfolio of enterprise customers. You will drive adoption, health metrics, and value realization while coordinating with Sales, Delivery, and Support to ensure a seamless customer experience.

The role emphasizes onboarding, renewal readiness, and proactive engagement to support retention and expansion opportunities across multi-cloud and managed services offerings.