Strategic Enterprise Customer Success Leader

Spectrum

San Antonio (TX)

Remote

USD 110,000 - 140,000

Full time

8 days ago

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Job summary

Charter Communications, operating Spectrum, is seeking a Senior Customer Success Manager IV to own outcomes and drive value for enterprise customers. This role partners with Sales, Delivery, Operations, Consulting, and Support to ensure renewal and expansion opportunities are realized.

The candidate will lead executive-level discussions, guide QBRs, and contribute to scalable Customer Success programs while mentoring team members.

Qualifications

Minimum requirements include a Bachelor’s degree and 8 years of related experience, or advanced degrees with adjusted experience.
Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services.
Experience with enterprise customers in managed services, cloud, SaaS, or complex delivery environments.
Strong communication and stakeholder management skills; ability to work cross-functionally in matrixed organizations.

Responsibilities

Own accountability for customer outcomes and value realization for a portfolio of enterprise customers.
Develop and maintain Outcome-Based Success Plans with objectives, KPIs, and milestones.
Lead customer conversations focused on value realization, adoption, and roadmap alignment.
Manage onboarding, adoption, renewal, and expansion across customers.