Senior Enterprise Customer Success Leader

Charter Communications; Atlanta (GA); Remote; USD 120,000 - 170,000; Full time

Job summary

Charter Communications is seeking a Senior Customer Success Manager IV to lead value realization for enterprise customers. You will quarterback cross-functional teams across Sales, Delivery, Operations, Consulting, and Support to drive retention, adoption, and long-term value.

This role emphasizes executive-level engagement, proactive risk management, and scaling Customer Success programs within a large, distributed environment.

Qualifications

• Minimum requirements: Bachelor's degree and 8+ years in a related field, or equivalent combos.
• Core experience in customer success, client services, account management, or consulting for B2B tech/services.
• Experience with enterprise customers in managed services, cloud, SaaS, or complex delivery environments.
• Strong communication and stakeholder management; proven cross-functional collaboration.
• Ability to mentor team members and scale CS programs across the organization.

Responsibilities

• Own accountability for customer outcomes and value realization across a portfolio of enterprise customers.
• Manage onboarding, adoption, renewal, and expansion within assigned accounts.
• Coordinate with Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure seamless execution.
• Lead renewal conversations grounded in delivered value and milestones.
• Drive customer engagement through QBRs, exec-level discussions, and proactive communication.
• Contribute to CS playbooks and standardize best practices across segments.

Skills

Customer Success

Account Management

Cross-functional leadership

Stakeholder management

Executive communication

Enterprise client relationships

Mentoring teams

Program improvement

Education

Bachelor's degree in related field

Master's degree

PhD

12+ years professional experience

Job description

Charter Communications is seeking a Senior Customer Success Manager IV to lead value realization for enterprise customers. You will quarterback cross-functional teams across Sales, Delivery, Operations, Consulting, and Support to drive retention, adoption, and long-term value.

This role emphasizes executive-level engagement, proactive risk management, and scaling Customer Success programs within a large, distributed environment.