Senior Manager, Enterprise Customer Success

Charter Communications; Raleigh (NC); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive pay and benefits

Job summary

Charter Communications’ Spectrum unit seeks a Senior Manager, Customer Success to lead a team responsible for strategic enterprise relationships, retention, and growth across a multi-technology portfolio. You will partner with Sales, Delivery, Operations, Consulting, Support, and Engineering to deliver measurable outcomes, develop playbooks, and ensure customers derive ongoing value and renewal readiness.

The role emphasizes executive-level engagement, risk management, and expansion

Qualifications

• Bachelor's degree in a related field and 8 years of experience (or an equivalent combination).
• 3+ years in a management or leadership role.
• Experience in Customer Success, Client Services, Account Management, or related customer-facing function within B2B technology or services.
• Proven ability to manage complex customer relationships, escalations, and competing priorities.
• Strong executive communication, stakeholder management, and relationship-building skills.

Responsibilities

• Lead and develop a team of Customer Success professionals responsible for strategic and complex enterprise customer relationships.
• Establish clear expectations, performance standards, and operating rhythms across the CS team.
• Build team capability in outcome-based engagement, executive communication, value realization, risk management, and expansion identification.
• Provide ongoing coaching and development while ensuring accountability for customer outcomes and portfolio performance.
• Foster a customer-first culture focused on accountability, proactive engagement, collaboration, and measurable business outcomes.
• Support workforce planning and organizational needs as the CS function scales.

Skills

Executive communication

Stakeholder management

Leadership

Customer success

Cross-functional leadership

Education

Bachelor's degree

Job description

Charter Communications’ Spectrum unit seeks a Senior Manager, Customer Success to lead a team responsible for strategic enterprise relationships, retention, and growth across a multi-technology portfolio. You will partner with Sales, Delivery, Operations, Consulting, Support, and Engineering to deliver measurable outcomes, develop playbooks, and ensure customers derive ongoing value and renewal readiness.

The role emphasizes executive-level engagement, risk management, and expansion