Senior Customer Success Manager - Enterprise Outcomes

Charter Communications; Las Vegas (NV); Remote; USD 110,000 - 150,000; Full time

Job summary

Charter Communications is seeking a Senior Customer Success Manager to own outcomes and value realization for enterprise customers. You will coordinate across Sales, Delivery, Operations, Consulting, and Support to ensure renewal and expansion with measurable outcomes.

The role emphasizes executive-level dialogue, proactive risk mitigation, and a strong focus on customer advocacy and long-term value. A comprehensive pay and benefits package accompanies this leadership position.

Qualifications

• Bachelor's degree in a related discipline with 8+ years of experience.
• Master's degree with 6 years experience.
• PhD with 3 years experience.
• Or 12 years of relevant professional experience.

Responsibilities

• Own accountability for ensuring customers realize the business outcomes and value.
• Develop Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones.
• Manage onboarding, adoption, renewal, and expansion across a portfolio.
• Lead cross-functional alignment across Sales, Delivery, Operations, Consulting, Support and Engineering.
• Drive renewal strategy and surface opportunities for expansion.
• Lead executive-level customer discussions and QBRs.
• Contribute to CS playbooks and best practices.

Skills

Customer Success

Account Management

Consulting

Communication

Stakeholder mgmt

Cross-functional

Mentoring

Executive conversations

Education

Bachelor's degree in related discipline

Master's degree (preferred)

PhD (relevant field)

12 years of related experience

Job description

Charter Communications is seeking a Senior Customer Success Manager to own outcomes and value realization for enterprise customers. You will coordinate across Sales, Delivery, Operations, Consulting, and Support to ensure renewal and expansion with measurable outcomes.

The role emphasizes executive-level dialogue, proactive risk mitigation, and a strong focus on customer advocacy and long-term value. A comprehensive pay and benefits package accompanies this leadership position.