Senior Manager, Customer Operations - Ground Handling

Piedmont Airlines; Charlotte (NC); Hybrid; USD 61,000 - 82,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines in Charlotte, NC seeks a Senior Manager, Customer Operations to lead the Ground Handling Department, ensuring safe equipment handling and efficient staffing.

You will prepare reports, coach a team of managers and agents, control costs, and drive improvements while complying with policies. This role requires airline management experience and a college degree in a dynamic airport environment.

Qualifications

• Two years of airline management experience and working knowledge of AOA environment.
• College degree from an accredited college, or equivalent experience.
• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Experience in Winter Operations and De-Icing Guidelines.
• Proven ability to manage budgets, facilities, and equipment.
• Ability to work independently, set and meet own deadlines.
• Excellent verbal and written communication skills.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Prepare reports and records for department leadership.
• Coordinate department activities to ensure efficiency and economy.
• Evaluate, develop, and improve practices and procedures.
• Monitor and analyze costs and budget preparation.
• Hire, coach, and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Manage a team with varied duties to include duty managers, supervisors, and agents.

Skills

Airline management experience

AOA environment knowledge

Team leadership

Winter Operations & De-Icing

Budget, facility & equipment mgmt

Independent work ethic

Verbal & written communication

Conflict resolution

Microsoft Office Suite

Education

College degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Piedmont Airlines in Charlotte, NC seeks a Senior Manager, Customer Operations to lead the Ground Handling Department, ensuring safe equipment handling and efficient staffing.

You will prepare reports, coach a team of managers and agents, control costs, and drive improvements while complying with policies. This role requires airline management experience and a college degree in a dynamic airport environment.