Senior Customer Care & Ground Ops Manager

Austincc; Northern (KY); Hybrid; USD 93,000 - 105,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines is seeking a Senior Department Manager, Customer Care to lead the Ground Handling Department. The role focuses on managing daily operations, guiding a team of shift managers, supervisors, and agents, and ensuring adherence to policies and service standards.

The ideal candidate has two years of airline management experience, knowledge of AOA environments, and strong communication skills. The position offers growth opportunities and a competitive starting rate with comprehensive

Qualifications

• Two years of airline management experience and working knowledge of AOA environment.
• Experience with QIK/Sabre.
• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Proven ability to manage budgets, facilities, and equipment.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.

Responsibilities

• Keep company goals and customer expectations in mind when overseeing daily operations.
• Coach and provide career development to staff.
• Correct non-compliant behavior and impose disciplinary action as required.
• Implement corporate culture, policies, and goals into daily work routines.
• Manage the operational activities of the department according to established policies and procedures.
• Manage a team with varied duties including shift managers, supervisors, and agents.
• Prepare daily/weekly/monthly reports.
• Duties and expectations may change as needed.

Skills

Airline management

Team leadership

Budget management

Communication skills

Microsoft Office

Education

Four-year business-related degree

Tools

QIK/Sabre

Job description

Piedmont Airlines is seeking a Senior Department Manager, Customer Care to lead the Ground Handling Department. The role focuses on managing daily operations, guiding a team of shift managers, supervisors, and agents, and ensuring adherence to policies and service standards.

The ideal candidate has two years of airline management experience, knowledge of AOA environments, and strong communication skills. The position offers growth opportunities and a competitive starting rate with comprehensive