Senior Customer Operations Leader - Ground Handling

Austincc; Northern (KY); Hybrid; USD 93,000 - 105,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Family travel on American Airlines net

Medical and dental available

Job summary

Piedmont Airlines is seeking a Senior Department Manager, Customer Operations in our Ground Handling Department. The role oversees daily operations, ensures safe handling of equipment, and aligns activities with company policies and service goals.

Two years of airline management experience are required, with strong leadership, budgeting, and communication skills. The position reports to the Director, Customer Service and offers a competitive starting rate, bonuses, and a benefits package.

Qualifications

• Two years of airline management experience required.
• Proven leadership as a team leader with manpower and equipment preplanning.
• Experience in budgeting, facilities, and equipment management.
• Ability to work independently and meet deadlines.
• Strong verbal and written communication skills.
• Ability to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Experience with internal controls for accountable items.

Responsibilities

• Oversee daily operations of the department in line with policies and goals.
• Coach and develop staff at multiple levels.
• Address non-compliant behavior and apply disciplinary action as needed.
• Implement corporate culture, policies, and goals in daily routines.
• Manage departmental operations and supervise staff including shift managers, supervisors, and agents.
• Handle administrative duties such as reports on a daily/weekly/monthly basis.

Skills

Airline management

Team leadership

Budget management

Independent worker

Communication

Conflict resolution

MS Office

Internal controls

Education

Four-year business degree

Tools

QIK

Sabre

Job description

Piedmont Airlines is seeking a Senior Department Manager, Customer Operations in our Ground Handling Department. The role oversees daily operations, ensures safe handling of equipment, and aligns activities with company policies and service goals.

Two years of airline management experience are required, with strong leadership, budgeting, and communication skills. The position reports to the Director, Customer Service and offers a competitive starting rate, bonuses, and a benefits package.