Senior Manager, Customer Insights & Growth

7-Eleven, Inc; Irving (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

7-Eleven, Inc. is seeking a Senior Manager, Customer Insights to lead and elevate our Customer Insights function, embedding insights across the organization to drive key business decisions.

This role, based in our Irving, TX corporate office, oversees qualitative and quantitative research programs, champions a customer-centric strategy, and partners with Marketing, Merchandising, Operations, Loyalty, and Digital to influence growth and experience.

Qualifications

• Bachelor's degree in a relevant field.
• 8-10+ years of experience in Customer Insights, Consumer Insights, or Market Research.
• Experience building and managing strategic research roadmaps aligned to business objectives.
• Experience leading high-performing research teams.
• Proven ability to influence senior stakeholders through storytelling and customer-centric recommendations.
• Deep expertise across qualitative and quantitative methodologies.

Responsibilities

• Own the Customer Insights roadmap, intake process, and research pipeline.
• Partner with Analytics to align what and why of research with business needs.
• Oversee qualitative and quantitative research programs from design to recommendations.
• Lead and develop the Customer Insights team and manage competing priorities.
• Embed research into product development and drive business impact.

Skills

Strategic thinking

Stakeholder influence

Leadership and coaching

Qualitative and quantitative research

Storytelling and presenting to execut\

Cross-functional collaboration

Education

Bachelor's degree in business administration, behavior science, customer research, marketing, finance, statistics, economics, or related field

Tools

Qualtrics

Alida

Medallia

Mintel

Nielseniq

Job description

7-Eleven, Inc. is seeking a Senior Manager, Customer Insights to lead and elevate our Customer Insights function, embedding insights across the organization to drive key business decisions.

This role, based in our Irving, TX corporate office, oversees qualitative and quantitative research programs, champions a customer-centric strategy, and partners with Marketing, Merchandising, Operations, Loyalty, and Digital to influence growth and experience.