Senior Manager, Customer & Experiential Marketing

present of AI; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Jasper seeks a Senior Manager, Customer & Experiential Marketing to own customer story programs end to end—from identifying compelling stories to turning them into content and live or virtual events that sales can leverage.

A successful candidate will combine event and program management with strong writing for case studies and testimonials, and collaborate with sales and customer success to keep customers engaged while ensuring messaging aligns with our AI platform for enterprise buyers.

Qualifications

• Experience in customer and experiential marketing.
• Strong writing and editing for case studies and testimonials.
• Ability to work with Sales and Customer Success to keep accounts engaged.
• Comfort with AI-enabled content workflows and enterprise buyers.

Responsibilities

• Own customer story programs end to end—from discovery to published content and events.
• Turn customer stories into sales-ready assets and events used by the sales team.
• Lead advisory boards and coordinate with internal teams for cross-functional alignment.
• Ensure messaging aligns with Jasper's AI platform and resonates with enterprise buyers.

Skills

Event management

Content writing

Case study writing

Sales collaboration

Job description

Senior Manager, Customer & Experiential Marketing

A senior manager in customer and experiential marketing typically needs to run customer story and social proof programs end to end, from finding strong customer stories to turning them into content and events that sales can use. A strong candidate brings event and program management experience, sharp writing and editing for case studies and testimonials, and the ability to work with sales and customer success to keep accounts engaged. Because Jasper sells an AI content platform to enterprise marketing teams, comfort with that buyer and with content workflows matters.

How it fits the AI era

AI speeds up drafting case studies, testimonials and event materials, so the work shifts toward judgment: which stories are true and useful, which proof points persuade a specific buyer, and how a live event makes people feel. The human core stays relationship building with customers, running advisory boards, and earning trust so customers agree to share their stories.

How it builds AI experience

This role builds hands on AI experience by using Jasper's own platform to produce and manage customer content at scale, which gives direct insight into what enterprise buyers struggle with. It also builds skill in judging AI output for accuracy and tone before it reaches customers.

Worth showing

• Customer story programs
• Advisory board running
• Case study writing
• Sales and CS partnership

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Jasper

An AI platform that writes and manages marketing content and campaigns for enterprise teams, from ad copy to product descriptions at scale.