Senior Manager, Customer Experience & Order Management

NorthStar Medical Technologies; Beloit (WI); Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

NorthStar Medical Technologies in Beloit, WI seeks a seasoned Commercial Operations leader to own end-to-end workflow from contract sign-off through delivery. You will drive data-driven process improvements across Sales, Logistics, and Operations and lead a cross-functional forum to deliver measurable gains.

You will supervise team members, manage ERP process design, and own the Commercial KPIs dashboard, presenting recommendations to senior leadership.

Formación

• Bachelor’s degree in Business or related discipline required.
• Minimum six (6) years of experience in office/operations management, business process improvement, or administration; at least one year supervisory experience.
• Demonstrated experience leading cross-functional process improvement initiatives and presenting data-driven recommendations to leadership.

Responsabilidades

• Own end-to-end Commercial Department workflow from contract sign-off through product delivery; use data and root-cause analysis to drive gains.
• Lead a cross-functional improvement forum with Sales, Accounting, Logistics, and Operations; drive initiatives from ID to implementation and measured results.
• Serve as the point of contact for escalated or strategic issues; coordinate with Data Entry to resolve inquiries at first contact.

Conocimientos

Process improvement

Data analysis

Project management

Leadership

Cross-functional collaboration

Stakeholder management

Educación

Bachelor's degree in Business or related discipline

Herramientas

ERP systems

Descripción del empleo

NorthStar Medical Technologies in Beloit, WI seeks a seasoned Commercial Operations leader to own end-to-end workflow from contract sign-off through delivery. You will drive data-driven process improvements across Sales, Logistics, and Operations and lead a cross-functional forum to deliver measurable gains.

You will supervise team members, manage ERP process design, and own the Commercial KPIs dashboard, presenting recommendations to senior leadership.