Senior Manager, Consulting (SaaS)

Bullhorn International, Ltd.; Boston (MA); On-site; GBP 100,000 - 140,000; Full time

Benefits offered by this job

Group Critical Illness

Group Income Protection

Group Life Assurance

Pension

Vision

EAP Access to Discounts and Wellbeing

Private Medical Coverage

Ride to Work Scheme

Unlimited Vacation

Volunteer days

Employee Referral Program

Career development opportunities

Job summary

Bullhorn is seeking a Senior Manager, Consulting to lead the Strategic Consulting Team within Professional Services. You will shape the value proposition of a true consultant and drive repeatable, ROI-focused delivery for clients.

Reporting to the VP of Professional Services, you will manage performance, onboard new consultants, and ensure high-impact client outcomes while reducing scope creep and escalations. This is a high-visibility leadership role within a dynamic SaaS environment.

Qualifications

• 5+ years of progressive experience in professional services, implementation, or consulting.
• 3+ years of direct experience managing a team of professional services consultants or engineers.
• Proven ability to define and implement consulting methodologies that drive efficiency and reduce scope creep.
• Strong leadership, coaching, and performance management track record.

Responsibilities

• Define, set, and enforce the standard for Bullhorn consultants as subject matter experts providing best-practice guidance.
• Lead a team of consultants with focus on utilization, CSAT, and delivery efficiency.
• Provide regular coaching via 1:1s and build a growth-driven feedback culture.
• Own onboarding and training to develop deep product and industry knowledge.
• Collaborate with clients to identify objectives and ensure high-quality strategic outputs.

Skills

Leadership

Coaching

Performance management

Strategic thinking

Communication

Presentation skills

Subject matter expertise

Education

Bachelor's degree or equivalent practical experience

Job description

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

About the Role Bullhorn is seeking a highly accountable and results-oriented Senior Manager, Consulting to join our Professional Services leadership team. Reporting to the VP of Professional Services, this role is for cultivating a high-performance consulting culture and the leadership and development of our Strategic Consulting Team. You will be instrumental in defining and reinforcing the value proposition of a true consultant: a subject matter expert who guides clients toward best practices. You will shift the dynamic to one where our consulting team drives efficient, repeatable processes, understands client objectives and delivers successful outcomes, and maximizes customer ROI, thereby reducing project overburn, scope creep, and customer escalations. A typical day will include...

Strategic Consulting Team Leadership & Performance

• Elevate the Consulting Practice: Define, set, and enforce the standard for what a Bullhorn consultant is: a subject matter expert who provides professional, opinionated, and expert advice. Coach the team to lead clients to efficient processes and Bullhorn best practices that result in improved experience and ROI.
• Performance Management and Knowledge Strategy: Manage a team of individual contributor consultants. Hold the team accountable to key department metrics, including utilization, Customer Satisfaction (CSAT), and delivery efficiency. You will develop and execute a Strategic Knowledge Plan to resolve the imbalance of specialized knowledge, expanding cross-product expertise.
• Performance & Growth Coaching: Move beyond simple management to performance coaching, utilizing regular 1:1s as strategic development opportunities. Instill a feedback culture focused on growth, accountability, and the elevation of consulting acumen.
• Onboarding and Training: Own the training strategy and oversight of onboarding for new consultants, ensuring they rapidly achieve deep product and industry subject matter expertise.
• Client Deliverables: Partner with clients to identify key business objectives and ensure the high-quality, strategic output of all client deliverables.
• Value Realization: Ensure the team understands and communicates the ROI of their services, positioning themselves as expert guides rather than just technical resources.
• Confidence & Ownership: Empower consultants to own client outcomes. Shift the team away from escalating all friction to management, coaching them instead to lead difficult conversations and present solutions directly to the client.
• Solution-Oriented Delivery: Train the team to not only identify risks and problems but to immediately pair those findings with viable, expert-led solutions.

This role is a fit for you if...

• You have 5+ years of progressive experience in professional services, implementation, or consulting, preferably within a SaaS or enterprise software environment.
• You have 3+ years of direct experience managing a team of professional services consultants, project managers, or technical resources.
• You have demonstrated ability to define and implement consulting methodologies that prioritize best practices, deep subject matter expertise, drive efficiency, and reduce scope creep.
• You have exceptional leadership, coaching, and performance management skills with a strong track record of developing high-performing teams.
• You have excellent communication, and presentation skills, with the ability to instill confidence in senior-level internal and external stakeholders.
• You have a deep understanding of common Professional Services metrics (utilization, CSAT, efficiency).
• You have a Bachelor's degree or equivalent practical experience; advanced degree is a plus.

What we offer...

• Group Critical Illness
• Group Income Protection
• Group Life Assurance
• Pension
• Vision
• EAP Access to our Discounts and Wellbeing Portal
• Optional from DAY ONE - Private Medical Coverage
• Ride to Work Scheme
• Unlimited Vacation
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Career development opportunities up/across Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us. For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Through partnerships with 10,000 customers globally, Bullhorn has built a vast knowledge base of recruitment best practices and deep domain expertise to help firms scale their businesses. Founder-led and headquartered in Boston, Bullhorn employs 1,400 people across 14 countries focused on delivering an incredible customer experience – its core mission. To learn more, visit www.bullhorn.com.