Client Success Associate

Search Solution Group; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Bonus opportunity

Comprehensive benefits package

Job summary

A recruitment and staffing firm is seeking an Associate, Client Success to join their Charlotte team. This role involves managing client relationships, supporting hiring workflows, and identifying opportunities for account growth. The ideal candidate has at least 1 year experience in client success or recruiting and possesses strong communication and organizational skills. Competitive salary, bonus opportunities, and comprehensive benefits are offered within a collaborative team culture.

Qualifications

• 1+ year of experience in client success, account management, staffing, or recruiting.
• Strong relationship-building skills with clients and internal partners.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Identify and pursue opportunities to expand within existing accounts.
• Collaborate with Business Development leadership on account expansion.

Skills

Client relationship management

Communication skills

Organizational skills

Problem-solving abilities

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

Bullhorn

Job description

Search Solution Group (SSG) is a nationally recognized recruitment and staffing firm known for delivering elite talent to top organizations across the country. Our culture is fast-paced, collaborative, and performance-driven. We empower our team to build meaningful client relationships, expand business opportunities, and grow long-term careers.

We’re seeking an Associate, Client Success to join our team. This role blends client relationship management, recruiting partnership, and account growth. You’ll support existing clients, manage hiring workflows, and proactively identify opportunities to expand relationships across departments and leadership teams.

What You’ll Do

Client Management & Delivery

• Serve as the primary point of contact for assigned clients, building trusted, long-term partnerships
• Lead intake calls to understand hiring needs, role requirements, and ideal candidate profiles
• Coordinate candidate submissions, interviews, feedback, and offers in partnership with recruiters
• Ensure a high-touch, responsive client experience throughout the hiring process
• Maintain accurate and organized records in Bullhorn and Salesforce

Account Growth & Business Development

• Identify and pursue opportunities to expand within existing accounts by engaging additional departments and hiring leaders
• Strengthen relationships through proactive communication, follow-up, and strategic outreach
• Support revenue growth by increasing job volume, repeat business, and placement opportunities
• Collaborate with Business Development leadership on account expansion and regeneration strategies
• Partner closely with recruiters to align on candidate quality, priorities, and client expectations
• Share consistent pipeline updates, feedback, and market insights
• Participate in team meetings, training sessions, and ongoing coaching

Ideal Experience & Qualifications

• Bachelor’s degree or equivalent professional experience
• 1+ year of experience in client success, account management, staffing, or recruiting
• Strong relationship-building skills with both clients and internal partners
• Excellent communication, organization, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience using CRM/ATS platforms such as Salesforce and Bullhorn (preferred)
• Driven, positive, collaborative, and growth-oriented mindset

What We Offer

• Competitive base salary + bonus opportunity
• Clear path for advancement in Client Success, Business Development, or Leadership
• Collaborative, high-energy team culture that celebrates wins
• Hands-on training and exposure to executive-level recruiting strategy
• Comprehensive benefits package including medical, dental, 401(k), and PTO