Lifecycle Advisor

Jobtailor; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor is seeking an Account Manager to serve as trusted advisor on contractual, subscription, and commercial matters. You will oversee contract lifecycles, renewals, amendments, and pricing, while coordinating with sales, finance, and CS.

You will manage multiple engagements, deliver accurate records, and drive retention strategies through data-driven insights and robust stakeholder collaboration.

Qualifications

• Bachelor's degree or equivalent combination of education and experience may be considered
• Advanced proficiency with Word, Excel, PowerPoint, Outlook, collaboration platforms, and CRM systems
• Ability to manage contract lifecycles, renewals, subscription programs, and customer account activities
• Knowledge of contract management, commercial agreements, pricing structures, and customer renewal processes
• Strong analytical and reporting skills
• Experience using CRM, ERP, contract management, and business intelligence tools
• Ability to manage multiple projects and customer engagements simultaneously while maintaining accuracy and compliance
• Strong customer relationship management and stakeholder engagement skills
• Ability to communicate contractual and business concepts to technical and non-technical audiences

Responsibilities

• Serve as account manager and trusted advisor for contractual, subscription, and commercial matters
• Act as subject matter expert on customer agreements, purchasing programs, subscription models, contract structures, amendments, and renewals
• Assist Customer Success Managers with customer lifecycle management from onboarding through renewal and expansion
• Project manage renewals, anniversaries, consumption reviews, amendments, upgrades, downgrades, and transitions
• Ensure accurate, timely, and compliant execution of contracts, pricing, ordering, invoicing, and entitlement activities
• Plan and execute retention and renewal strategies
• Partner with sales, operations, finance, customer success, and external stakeholders
• Guide customers on contractual obligations, entitlements, program requirements, and financial impacts
• Identify and mitigate contractual, financial, operational, and compliance risks
• Maintain accurate customer, contract, and lifecycle records
• Build long-term customer relationships and support customer growth and satisfaction
• Continuously develop knowledge of industry trends, technologies, services, and commercial programs

Skills

Contract Management

CRM Systems

Analytical Skills

Stakeholder Engagement

Communication Skills

Project Management

Education

Bachelor's degree in Business Administration/Finance/Accounting/Supply Chain Management Information Technology/Sales/Marketing or related field

Tools

CRM Systems

ERP Systems

Contract Management Tools

Business Intelligence Tools

Collaboration Platforms

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

• Serve as account manager and trusted advisor for contractual, subscription, and commercial matters


• Act as subject matter expert on customer agreements, purchasing programs, subscription models, contract structures, amendments, and renewals


• Assist Customer Success Managers with customer lifecycle management from onboarding through renewal and expansion


• Project manage renewals, anniversaries, consumption reviews, amendments, upgrades, downgrades, and transitions


• Ensure accurate, timely, and compliant execution of contracts, pricing, ordering, invoicing, and entitlement activities


• Plan and execute retention and renewal strategies


• Partner with sales, operations, finance, customer success, and external stakeholders


• Guide customers on contractual obligations, entitlements, program requirements, and financial impacts


• Identify and mitigate contractual, financial, operational, and compliance risks


• Maintain accurate customer, contract, and lifecycle records


• Build long-term customer relationships and support customer growth and satisfaction


• Continuously develop knowledge of industry trends, technologies, services, and commercial programs

Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, Supply Chain Management, Information Technology, Sales, Marketing, or a related field required


• Equivalent combination of education and relevant professional experience may be considered in lieu of a degree


• Advanced proficiency with Word, Excel, PowerPoint, Outlook, collaboration platforms, and CRM systems


• Ability to manage contract lifecycles, renewals, subscription programs, and customer account activities


• Knowledge of contract management, commercial agreements, pricing structures, and customer renewal processes


• Strong analytical and reporting skills


• Experience using CRM, ERP, contract management, and business intelligence tools


• Ability to manage multiple projects and customer engagements simultaneously while maintaining accuracy and compliance


• Strong customer relationship management and stakeholder engagement skills


• Ability to communicate contractual and business concepts to technical and non-technical audiences

Core Competencies

Demonstrates expertise in contract management, customer lifecycle management, and retention strategies while effectively communicating complex contractual concepts to diverse audiences. Proven ability to build long-term customer relationships and manage multiple projects with a focus on compliance and accuracy.

Highest-signal resume keywords

• Contract Management


• Customer Lifecycle Management


• CRM Systems


• Analytical Skills


• Stakeholder Engagement

Hard Skills

• Contract Structures


• Subscription Models


• Pricing Structures


• Renewal Processes


• Project Management


• Financial Impact Analysis


• Compliance Management


• Data Reporting


• Customer Account Management


• Risk Mitigation

Soft Skills

• Customer Relationship Management


• Communication Skills


• Analytical Thinking


• Problem Solving


• Collaboration

Industry Keywords

• Account Management


• Commercial Agreements


• Subscription Programs


• Customer Success


• Lifecycle Records

Tools & Technologies

• CRM Systems


• ERP Systems


• Contract Management Tools


• Business Intelligence Tools


• Collaboration Platforms


• Microsoft Word


• Microsoft Excel


• Microsoft PowerPoint


• Microsoft Outlook