Service Sales Manager

Jobtailor; Greenwood (PA); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor in the United States seeks a results-driven sales leader to translate corporate strategy into regional initiatives, establish forecasts, budgets, and KPIs, and identify growth opportunities through market segmentation and lifecycle service strategies.

You will monitor performance, perform competitive analysis, build strategic customer relationships, lead a high-performing team, and collaborate with Operations, Engineering, Service, and Product Management to deliver value-based

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Minimum 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
• Minimum 1 year in a leadership role.
• Experience with CRM systems, sales forecasting, and data analytics.
• Ability to lead, coach, and develop a high-performing sales or service team.
• Candidates must reside in the US or have an established presence in the area.
• Visa sponsorship is not available for this role.

Responsibilities

• Lead change initiatives and drive continuous improvement.
• Translate corporate strategy into actionable regional or market initiatives.
• Establish sales forecasts, budgets, and KPIs.
• Identify growth opportunities through market segmentation and lifecycle service strategies.
• Monitor business performance and implement corrective actions.
• Perform competitive analysis of offerings, pricing, service capabilities, and market positioning.
• Identify new service offerings based on market intelligence and customer feedback.
• Provide competitive insights and strategic recommendations to management.
• Support key account development and participate in strategic customer visits.
• Lead opportunity pipeline management and forecasting.
• Negotiate complex commercial agreements and service contracts.
• Analyze sales performance, profitability, and business trends.
• Build long-term strategic customer relationships.
• Understand customer operational challenges and develop value-based solutions.
• Drive customer satisfaction, retention, and loyalty.
• Support resolution of escalated customer issues.
• Collaborate with Operations, Engineering, Service, and Product Management for successful project execution.
• Improve sales processes, CRM utilization, and reporting accuracy.

Skills

B2B Sales

Leadership

Sales Forecasting

CRM Utilization

Market Segmentation

Interpersonal Skills

Strategic Influence

Education

Bachelor's degree in Engineering, Business Administration, or related field

Tools

CRM systems

Data Analytics

Job description

• Lead change initiatives and drive continuous improvement
• Translate corporate strategy into actionable regional or market initiatives
• Establish sales forecasts, budgets, and KPIs
• Identify growth opportunities through market segmentation and lifecycle service strategies
• Monitor business performance and implement corrective actions
• Perform competitive analysis of offerings, pricing, service capabilities, and market positioning
• Identify new service offerings based on market intelligence and customer feedback
• Provide competitive insights and strategic recommendations to management
• Support key account development and participate in strategic customer visits
• Lead opportunity pipeline management and forecasting
• Negotiate complex commercial agreements and service contracts
• Analyze sales performance, profitability, and business trends
• Build long-term strategic customer relationships
• Understand customer operational challenges and develop value-based solutions
• Drive customer satisfaction, retention, and loyalty
• Support resolution of escalated customer issues
• Collaborate with Operations, Engineering, Service, and Product Management for successful project execution
• Improve sales processes, CRM utilization, and reporting accuracy

Requirements

• Bachelor's degree in Engineering, Business Administration, or a related field
• Minimum 2 years of experience in industrial B2B sales, service sales, or aftermarket business
• Minimum 1 year in a leadership role
• Experience developing business plans and commercial growth strategies
• Experience with CRM systems, sales forecasting, and data analytics
• Knowledge of industrial markets such as food & beverage, chemical, pharmaceutical, energy, or water treatment is preferred
• Ability to lead, coach, and develop a high-performing sales or service team
• Strong interpersonal and communication skills with the ability to influence cross-functional teams
• Experience establishing clear goals, performance expectations, and accountability
• Ability to foster collaboration, engagement, and a customer-centric culture
• Strong decision-making and problem-solving skills under changing business conditions
• Ability to translate technical solutions into customer business value
• Candidates must reside in the US or have an established presence in the area
• Visa sponsorship is not available for this role

Core Competencies

Demonstrates expertise in leading change initiatives, developing commercial growth strategies, and managing customer relationships in industrial B2B sales. Proficient in sales forecasting, CRM systems, and data analytics to drive performance and customer satisfaction.

Highest-signal resume keywords

• B2B Sales Experience
• Leadership Skills
• Sales Forecasting
• CRM Utilization
• Market Segmentation

ATS Optimization Keywords

Hard Skills

• Sales Performance Analysis
• Business Plan Development
• Commercial Growth Strategies
• Data Analytics
• Competitive Analysis

Soft Skills

• Interpersonal Skills
• Communication Skills
• Decision-Making
• Problem-Solving
• Collaboration

Industry Keywords

• Industrial Markets
• Food & Beverage
• Chemical
• Pharmaceutical
• Energy
• Water Treatment