Operations & Events Lead - Hybrid Workplace

Fragomen; San Jose (CA); Hybrid; USD 96,000 - 114,000; Full time

Benefits offered by this job

401K

Paid time off

Job summary

Fragomen in the United States is seeking an experienced Business Services Supervisor to lead daily office operations, case support, and team development in a fast-paced professional services environment. This hands-on role requires building efficient systems and a high-quality workplace experience, with in-office presence 4–5 days a week for the first three months.

You will mentor a team of office services coordinators, develop SOPs, manage events, facilities, space planning, and collaborate

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in office management or workplace operations, preferably in a law firm or professional services.
• At least 1 year in a supervisory or leadership role with a track record of developing people.
• Experience building and documenting processes, SOPs, and training materials.
• Experience planning and executing events of varying size and complexity.
• Hands-on facilities, space organization, and operational precision.
• Strong organizational, analytical, and problem-solving skills under pressure.
• Self-starter with ownership, follow-through, and proactive communication.
• Excellent written and verbal communication across all levels.
• Proficiency in Microsoft 365 including Word, Excel, PowerPoint, SharePoint Lists, and Teams.

Responsibilities

• Lead daily office operations, case support functions, and team development.
• Mentor and develop a team of office services coordinators; conduct performance check-ins.
• Build and maintain SOPs and training materials for consistency.
• Oversee administrative and records management functions.
• Plan, execute, and supervise office events from small meetings to firm-wide programming.
• Coordinate facilities with supply chain, inventory, and deliveries.
• Collaborate with IT on equipment setup, office builds, and hybrid workspace needs.
• Support business continuity planning, safety protocols, and security training.

Skills

Leadership

People development

Event planning

Operational efficiency

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

SharePoint

Teams

Word

Excel

PowerPoint

Job description

Fragomen in the United States is seeking an experienced Business Services Supervisor to lead daily office operations, case support, and team development in a fast-paced professional services environment. This hands-on role requires building efficient systems and a high-quality workplace experience, with in-office presence 4–5 days a week for the first three months.

You will mentor a team of office services coordinators, develop SOPs, manage events, facilities, space planning, and collaborate